Client Brand Ambassador- Special Attention to Armani Exchange and Adrianna Papell

• May 2012 - Present

• Ensure that my team does its best to meet customers’ needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints in a one call resolution. • Service accounts and entered orders for customer for more than 21+ clients, such as Coach Handbags, Armani Exchange, Lafayette 148 NY, etc. • Facilitate product training for updating agents on changes for clients and/or new procedures by demonstrating knowledge of: o Patternmaking and design terminology. o Style features. o Details required for comprehensive specification descriptions. o Completing work systematically with attention to detail without damage to goods and equipment. • Assist with all bilingual calls across company customer base • Calibrated with clients: o Pushing the drive toward consistency between the information passed from corporate to the representative and the representatives to the consumers. o Listen to make sure best practices are being followed and executed properly. o Standardize evaluation processes and develop control over them to insure the data integrity. • Maintaining customer focus, customer service, verbal communication, while Informing others, continuously processing improvements, problem solving, enforcing people skills, teamwork, people management and emphasizing excellence