Experience

PCF INSURANCE SERVICES OF THE WEST, LLC

• United States
• 1 - 100 Employee

• Office Manager / Customer Service Representative

  • Feb 2020 - Present

  Remote - Render support on the efficient management and maintenance of book of business covering 500+ insured clients. - Serve as the informational resource of Insureds on contract-based insurance policies, coverages, and exclusions. - Prepare and issue requested Certificates of Insurance, Policy Endorsements, and other policy related documents. - Stay abreast and updated with insured information, navigating cross platform agency management system.



VyStar Credit Union

• United States
• Banking
• 700 & Above Employee

• Membership Relationship Specialist

  • Feb 2013 - Feb 2020

  Jacksonville, Florida Area -Interfaced with members to educate, present, and cross-sell beneficial products/services based on their needs. - Maintained elevated member experience with thorough review and timely resolution of all issues and complaints. - Leveraged training and strong work function understanding to operate as a Quality Assurance Officer and Teller



Lightning Restoration

• United States
• Construction
• 1 - 100 Employee

• Billing Concerige

  • Aug 2017 - Jun 2018

  Tampa, Florida - Employed keen attention to detail in preparing invoices, insurance documents, photo evidence, & other materials. - Drove follow-ups on past due invoices, job cost analysis, and generation of requested billing files for legal review.



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2010 - Jan 2013

  Jacksonville, Florida, United States - Ensured customer service excellence and service satisfaction while overseeing day-to-day store operations. - Designed business strategy for market analysis and streamlined staff meetings to boost productivity & profitability. - Spearheaded large-scale store events and served as the representative for numerous community events.



Serenata Beach Club Llc

• United States
• Hospitality
• 1 - 100 Employee

• Administrative Assistant

  • May 2008 - Aug 2010

  Ponte Vedra, FL - Accurately analyzed food and beverage cost and managed monthly inventory for multiple inhouse departments. - Facilitated and supported payroll processing, event catering preparation activities, and document distribution.