Outcomes Customer Onboarding Specialist

• Feb 2022 - Present

Associate Customer Success Manager

• Mar 2021 - Feb 2022

Catering Sales & Events Manager

• Jun 2018 - Sep 2020

-Developed increased sales of $1.3m annually with a 109% YoY increase while producing event contracts through business management platform with program timelines, equipment rentals, staffing needs and order management -Propelled existing stakeholder account sales and grew new client relationships through rewards system, in-person marketing, cold calling, digital communication, tracking and analysis of all accounts and events-Processed and completed all client billing, accounts receivable and invoice processing to ensure financial accuracy and finalization within 14 days from event-Directed Student Organization Meal programs from designing project phase with culinary teams to completion utilizing driven timelines and cost analysis-Oversaw daily operations for “UChicago Community Impact Initiative”, including transportation and dispersion of 22.5k meals a week to the community in the wake of COVID-19 Show less

Assistant Café Manager

• Oct 2017 - Jun 2018

-Management of multi-unit cafe space serving 2300 students daily per unit while ensuring quality control at halal, vegan, avoiding gluten and certified Kosher stations, problem resolution and staff management up to 50+ personnel-Weekly unit inventory and per plate cost analysis to provide guidance on purchasing needs

Retail Manager III

• May 2017 - Oct 2017

-Supervise retail cafe operations; menu creation, purchasing, inventory, brand marketing-Produced, managed and billed client events throughout hospital for functions up to 200 attendees

Patient Services Manager

• Mar 2016 - May 2017

-Increased guest and team satisfaction KPIs through working with patients to ensure all dietary/medical and personal needs are met and teamworkers have their daily business needs met to succeed

Assistant Managing Partner

• Jun 2015 - Mar 2016

-Director of all manual labor on renovations, concepting, decor and menu creation -Implement HR practices, training, interviews, private events and community involved programming -Manage all liquor, beer & wine inventory/beverage costs (average 21%) -Director of all manual labor on renovations, concepting, decor and menu creation -Implement HR practices, training, interviews, private events and community involved programming -Manage all liquor, beer & wine inventory/beverage costs (average 21%)

Assistant Food and Beverage Operations Manager

• Sep 2014 - Jun 2015

-Sale and formation of bar, patio and private dining room events -Day-to-day operations for restaurant, bar, in-room dining and Starbucks outlet within multi-unit building housing 1328 guest rooms -Sale and formation of bar, patio and private dining room events -Day-to-day operations for restaurant, bar, in-room dining and Starbucks outlet within multi-unit building housing 1328 guest rooms

Food & Beverage Supervisor

• Jun 2012 - Sep 2014

-Daily operations/scheduling for restaurant, bar, in-room dining, concierge lounge and Starbucks outlet within 1196 guest room hotel -Set record in daily sales for Rush Bar (over $53k) and annual sales (over $6m) -Established client sales and use of restaurant and bar for private events -Daily operations/scheduling for restaurant, bar, in-room dining, concierge lounge and Starbucks outlet within 1196 guest room hotel -Set record in daily sales for Rush Bar (over $53k) and annual sales (over $6m) -Established client sales and use of restaurant and bar for private events