Sales Operations Supervisor

• Jul 2020 - Present

Benefits Sales Advisor

• Jul 2019 - Jul 2020

Assistant Manager

• Feb 2015 - Jun 2019

* Accommodated individual customer needs to ensure high-quality service and satisfaction * Assisted in the day-to-day operations of the front-of-house * Trained new waitstaff on POS system, guest services, and restaurant polices and procedures * Provided dining service for patrons at an 100-seat dining restaurant * Accommodated individual customer needs to ensure high-quality service and satisfaction * Assisted in the day-to-day operations of the front-of-house * Trained new waitstaff on POS system, guest services, and restaurant polices and procedures * Provided dining service for patrons at an 100-seat dining restaurant

Data Analyst Intern

• May 2018 - Aug 2018

* Developed tools and resources for action plans linked to organization strategic goals related to data, research, quality, and workforce * Reviewed a variety of data sources used in Long-Term Care Settings * Attended assigned Association committees, conferences, and task forces * Developed tools and resources for action plans linked to organization strategic goals related to data, research, quality, and workforce * Reviewed a variety of data sources used in Long-Term Care Settings * Attended assigned Association committees, conferences, and task forces

Quality Consultancy Intern

• Jan 2018 - May 2018

* Used qualitative (e.g., interviews) and quantitative (e.g., survey and secondary data analysis) methods to identify quality issues at an Post-Acute Care Facility * Applied quality improvement principles (e.g., MBNQA, TQM, and Lean) to identify potential solutions * Conducted data visualization through Excel and Tableau software * Completed a consultancy report and presented findings and recommendations to directors * Used qualitative (e.g., interviews) and quantitative (e.g., survey and secondary data analysis) methods to identify quality issues at an Post-Acute Care Facility * Applied quality improvement principles (e.g., MBNQA, TQM, and Lean) to identify potential solutions * Conducted data visualization through Excel and Tableau software * Completed a consultancy report and presented findings and recommendations to directors

Customer Service Representative

• May 2017 - Aug 2017

* Resolved customer concerns efficiently and expeditiously, answering approximately 200 calls per week * Achieved 98% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction * Received Top Performer Award * Resolved customer concerns efficiently and expeditiously, answering approximately 200 calls per week * Achieved 98% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction * Received Top Performer Award

Member Representative Specialist

• Jun 2015 - Sep 2015

* Interacted with AAA members and potential members * Provided ongoing education and information to members regarding benefits, services, and policies * Created an interactive travel directory that provided with one-click buttons for information; later used for all MN/IA branch offices * Interacted with AAA members and potential members * Provided ongoing education and information to members regarding benefits, services, and policies * Created an interactive travel directory that provided with one-click buttons for information; later used for all MN/IA branch offices