Web Developer

• Apr 2021 - Present

• Jun 2020 - May 2021

• Monitor the performance of BoB. Communicate with clients in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunities.• Analyze performance to priority accounts (problematic or top-tier advertiser) and create optimization strategies and sell through. Optimization goals include: account scale up, general creative tips and best practices, bidding/budget/targeting recommendations• Identify high-value opportunities and low-hanging fruit. Tier BoB and apply different approaches to manage clients of each tier to drive revenue.• Remove ad review blockers for advertisers. Communicate effectively with customers and internal stakeholders(ads review, finance, product etc.) to ensure good customer experience.• Collaborate with internal resources (POC/Data/self-service PM/Ads platform/Ads delivery/Sales CRM platform) to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance AM work efficiency. Show less

• Feb 2019 - Jun 2020

• Monitoring to catch critical issues and mitigate impact on the go and elaborate improvement plans to minimize recurrence • Prioritize top clients’ issues by providing efficient solutions or escalating the case to the necessary teams with required emergency• Creating of Product Knowledge Test (PKT) and presenting weekly updates to the team• Analyzing low CSAT (Customer Satisfaction) scores and results of the PKT to provide necessary advanced trainings and personal coaching about certain issues and situations• Creating and updating internal and external technical/educational documentations for both clients and agents• Onboarding of new joiners, delivering an overall or individualized training and development plan that addresses needs and expectations• Monitor and evaluate training program’s effectiveness, success and ROI after each group and report on them• Identify and assess future and current training needs through job analysis, annual performance appraisals and consultation with line managers Show less

• May 2018 - Feb 2019

•Solely responsible person for troubleshooting and resolving technical issues, providing solutions and consultative support for clients and Turkish Google Account Manager/Strategists in terms of planning and optimising advertising campaigns for Turkish Market•Providing alternative GMP (Google Marketing Platforms) solutions for customers’ needs where faced with challenging situations (e.g:product limitations) by collaborating with Google Account Managers

• Aug 2017 - Dec 2017

•Create a detailed future improvement plans and measure the performance with appropriate metrics and tools.Coordinate operation and engineering teams for the flawless execution of game improvement plans and ensure that updates are delivered on-time.•Establishing partnership with gaming platforms (e.g; Steam)

• Nov 2016 - Aug 2017

•Running all kinds of social media channels and planning monthly contents•Worked on project with the goal of increase interaction with users and create a loyal community by interactive contents•After two months interactions were increased up to 200% plus a community was created naturally by the user group

Interpreter

• 2013 - 2016

I have worked as an interpreter at ANZAC Days for Australian Gorvenment. My job was simply answering questions of visitors and translation between my Australian supervisors and Turkish officials. I have worked as an interpreter at ANZAC Days for Australian Gorvenment. My job was simply answering questions of visitors and translation between my Australian supervisors and Turkish officials.