Aliscia W.

Customer Care Associate at Global Contact Services (GCS)
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Contact Information
us****@****om
(386) 825-5501
Location
Brooklyn, New York, United States, US

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Experience

    • United States
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Customer Care Associate
      • Feb 2023 - Present

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Director of Outreach and Development
      • Jun 2022 - Present

    • Project Manager
      • Apr 2022 - Present

    • Editor In Chief
      • May 2015 - Present

      Giving a #Fistbump to Life & Art One Article at a Time | 🤜🤛 #RespectP.eopleO.ughtaU.nderstandN.oD.isrespect

    • Chief Executive Officer
      • May 2015 - Present

  • Donnell McFadden
    • New York, United States
    • Manager
      • Aug 2022 - Mar 2023

    • Non-profit Organization Management
    • 1 - 100 Employee
    • Americorps Member
      • Jun 2021 - Oct 2021

    • United States
    • Non-profit Organizations
    • 400 - 500 Employee
    • House Manager
      • Jun 2020 - Feb 2021

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Interim Overnight Supervisor
      • Oct 2019 - Apr 2020

      • Provided support to primary Youth Counselors on duty• Helped maintain consistency in delivery of services and with regards to programmatic policies• Assisted in the hiring and training of new Youth Counselors Monitored and supervised youth residing in shelter to provide a safe, clean and secured environment• Maintained a safe, respectful, hospitable and professional atmosphere• Created, distributed, and maintained the monthly staffing schedule Maintained on-call responsibilities during the week and approximately 2 weekends a month, filling and/or covering shifts as needed• Facilitated groups, activities, and trainings as needed• Attended weekly staff meetings, treatment meetings, and supervision Show less

    • Youth Counselor
      • Jul 2017 - Oct 2019

      • Supervise and maintain a safe space for all residents • Provided crisis counseling as needed • Mediation/conflict resolution as needed• Facilitate groups and recreational activities• Documentation of services

    • United States
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Media Correspondent
      • Oct 2014 - Jan 2016

      • Promoted the desired image of the company • Managed and maintained companies social media accounts • Worked with site editors daily to develop and execute stories (Entertainment, Music, Style, etc.) • Attended weekly editorial meetings and participated in story pitches and marketing strategies • Attended industry functions and assisted conducting interviews of celebrities at press junkets, screenings, via telephone, etc. • Ensured the voice, tone and mix of content fit with the overall editorial strategy created by the company Show less

    • United States
    • Non-profit Organizations
    • 400 - 500 Employee
    • Recreation Aide / Residential Specialist
      • Nov 2011 - Aug 2015

      • Planned and coordinated age-appropriate recreation activities for residents and their children • Observed student behaviors and reported presenting needs to appropriate team members • Attended staff meetings and training's as required • Facilitated playgroups for children and assisted with homework • Greeted and assisted residents daily • Planned and coordinated age-appropriate recreation activities for residents and their children • Observed student behaviors and reported presenting needs to appropriate team members • Attended staff meetings and training's as required • Facilitated playgroups for children and assisted with homework • Greeted and assisted residents daily

  • WireRadio247 / F.L.O. Empire Radio
    • Greater New York City Area
    • Promotions Manager
      • Jun 2013 - May 2014

      • Promoted the desired image of the company • Co Host for Online Radio Show • Assisted with guest for the show on occasion • Social media strategy and maintenance • Promoted the desired image of the company • Co Host for Online Radio Show • Assisted with guest for the show on occasion • Social media strategy and maintenance

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Therapeutic Childcare Worker
      • Mar 2011 - Nov 2011

      • Responsible for the supervision of client's children. • Prepared intake paperwork, developed daily program planning. • Assisted in lead recreational, social and academic activities with children. • Prepared and maintained files in a confidential manner • Ensured a safe and secure environment for children. • Reported all concerning behavior's to the Clinical Supervisor • Responsible for the supervision of client's children. • Prepared intake paperwork, developed daily program planning. • Assisted in lead recreational, social and academic activities with children. • Prepared and maintained files in a confidential manner • Ensured a safe and secure environment for children. • Reported all concerning behavior's to the Clinical Supervisor

    • Musicians
    • 300 - 400 Employee
    • Intern/ Street Team Manager
      • May 2009 - Jan 2011

      • Developed expense reports and maintained travel itineraries • Maintained telephone lines by routing and transferring calls • Photocopied and filed away important documents as needed • Organized events and agenda's for various mainstream artist • Coordinated a structured group that distributed products around NYC • Developed expense reports and maintained travel itineraries • Maintained telephone lines by routing and transferring calls • Photocopied and filed away important documents as needed • Organized events and agenda's for various mainstream artist • Coordinated a structured group that distributed products around NYC

Education

  • Paul Robeson High School for Business & Technology
    High School Diploma, Business
    2003 - 2007
  • Borough of Manhattan Community College

Community

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