Alisa Willingham
Service Experience Program Manager at PACCAR Parts- Claim this Profile
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English Native or bilingual proficiency
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Mandarin Elementary proficiency
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Thai Elementary proficiency
Topline Score
Bio
Jennifer Pacheco
I’ve had the pleasure of working with Alisa at Crane logistics for 1 year. She was designated to our account and ever since provided #1 services. I was particularly impressed by Alisa’s ability to handle multiple requests that were provided on day to day basis like air freight quotes, status on our containers and booking vessels from multiple team members. Alisa knew the type of services required and learned the decisions that needed to be made to benefit our company. She is a great team player and made sure her customer was satisfied every day! Through working and communicating with her a great professional relationship was developed. Any employer would be lucky to have Alisa on their team! She will be truly missed!
Rachel Polet
Alisa is a very seasoned sales professional and her skills and knowledge will add value to any establishment connected with her. She has excellent customer service skills and works very well in both team and independent settings, as well as strong organizational skills and a sharp eye for detail, along with the capability to establish solid relationships with colleagues in order to promote quality, efficiency and productivity. Alisa's multitude of skills shows that she is capable of adapting to new challenges, which enables her to handle projects and customers with great success.
Jennifer Pacheco
I’ve had the pleasure of working with Alisa at Crane logistics for 1 year. She was designated to our account and ever since provided #1 services. I was particularly impressed by Alisa’s ability to handle multiple requests that were provided on day to day basis like air freight quotes, status on our containers and booking vessels from multiple team members. Alisa knew the type of services required and learned the decisions that needed to be made to benefit our company. She is a great team player and made sure her customer was satisfied every day! Through working and communicating with her a great professional relationship was developed. Any employer would be lucky to have Alisa on their team! She will be truly missed!
Rachel Polet
Alisa is a very seasoned sales professional and her skills and knowledge will add value to any establishment connected with her. She has excellent customer service skills and works very well in both team and independent settings, as well as strong organizational skills and a sharp eye for detail, along with the capability to establish solid relationships with colleagues in order to promote quality, efficiency and productivity. Alisa's multitude of skills shows that she is capable of adapting to new challenges, which enables her to handle projects and customers with great success.
Jennifer Pacheco
I’ve had the pleasure of working with Alisa at Crane logistics for 1 year. She was designated to our account and ever since provided #1 services. I was particularly impressed by Alisa’s ability to handle multiple requests that were provided on day to day basis like air freight quotes, status on our containers and booking vessels from multiple team members. Alisa knew the type of services required and learned the decisions that needed to be made to benefit our company. She is a great team player and made sure her customer was satisfied every day! Through working and communicating with her a great professional relationship was developed. Any employer would be lucky to have Alisa on their team! She will be truly missed!
Rachel Polet
Alisa is a very seasoned sales professional and her skills and knowledge will add value to any establishment connected with her. She has excellent customer service skills and works very well in both team and independent settings, as well as strong organizational skills and a sharp eye for detail, along with the capability to establish solid relationships with colleagues in order to promote quality, efficiency and productivity. Alisa's multitude of skills shows that she is capable of adapting to new challenges, which enables her to handle projects and customers with great success.
Jennifer Pacheco
I’ve had the pleasure of working with Alisa at Crane logistics for 1 year. She was designated to our account and ever since provided #1 services. I was particularly impressed by Alisa’s ability to handle multiple requests that were provided on day to day basis like air freight quotes, status on our containers and booking vessels from multiple team members. Alisa knew the type of services required and learned the decisions that needed to be made to benefit our company. She is a great team player and made sure her customer was satisfied every day! Through working and communicating with her a great professional relationship was developed. Any employer would be lucky to have Alisa on their team! She will be truly missed!
Rachel Polet
Alisa is a very seasoned sales professional and her skills and knowledge will add value to any establishment connected with her. She has excellent customer service skills and works very well in both team and independent settings, as well as strong organizational skills and a sharp eye for detail, along with the capability to establish solid relationships with colleagues in order to promote quality, efficiency and productivity. Alisa's multitude of skills shows that she is capable of adapting to new challenges, which enables her to handle projects and customers with great success.
Experience
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PACCAR Parts
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United States
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Truck Transportation
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500 - 600 Employee
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Service Experience Program Manager
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Dec 2022 - Present
Responsible for developing the fleet service management program at PACCAR Parts; including onboarding new fleets to the program, managing new integration projects, and working to enhance the user experience of the service management platform. Responsible for developing the fleet service management program at PACCAR Parts; including onboarding new fleets to the program, managing new integration projects, and working to enhance the user experience of the service management platform.
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Kaydam Bookkeeping LLC
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Greater Seattle Area
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Assistant Bookkeeper
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May 2020 - Present
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AIT Worldwide Logistics
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Customer Account Manager
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Apr 2019 - Apr 2020
Trusted advisor with a passion for helping clients add value to their supply chain! Trusted advisor with a passion for helping clients add value to their supply chain!
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Crane Worldwide Logistics
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Global Account Manager
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Nov 2017 - Jan 2019
• Client advocate committed to driving supply chain efficiency and compliance resulting in trusted partnerships• Effectively manages top revenue clients and develops new opportunities to achieve NR growth and expand product portfolio• Proficient in building rapport with clients, driving process improvement and growth through QBR process• Maintains client database with updated rates and SOPs, ensuring accurate billing and account handling
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Global Account Executive
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Sep 2015 - Nov 2017
• Trusted advisor and collaborates well with clients to develop strategic solutions that add value to their supply chain business• Comprehensive industry expertise in air/ocean/customs brokerage and end-to-end supply chain management services• Responsible for all strategic business development and account management in Arizona and the Sonoran border• Builds rapport quickly with potential clients to help drive long-standing and successful business relationships • Ensures effective business implementation and transition of accounts by creating customized SOPs detailing account handling instructionsCrane Worldwide is a Full-Service Air, Ocean, Trucking, Customs Brokerage & Logistics Company. Our company was built on the belief that we challenge the norm through our five Crane Worldwide value propositions: Our People, Our Service Execution, Our Information Technology, Our Compliance & Quality Programs, and Our Account Management.Visit us at www.craneww.com for more information. Show less
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Panalpina
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Denmark
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Business Unit Sales Manager - Phoenix
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May 2008 - Aug 2015
• Responsible for all strategic business development and account management in Arizona and the Sonoran border • Executed sales strategy and pipeline management to effectively achieve annual sales targets • Experienced in air/ocean/customs brokerage and end-to-end supply chain management services • Maintained customer database with updated quotes and SOPs, ensuring accurate billing and account handling • Worked closely with product and tender management teams in order to provide timely responses to client RFQs • Worked with clients through business transition and implementation and developed SOPs between clients and operations team • Determined client’s business needs in order to develop strategic solutions to help improve their supply chain • Established lasting customer relationships and internal contacts in order to facilitate successful business closes Show less
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Education
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Arizona State University
Bachelor of Interdisciplinary Studies, International Business, Chinese (Mandarin)
Community
