Experience

Innovations In Learning

• United States
• Mental Health Care
• 1 - 100 Employee

• Human Resources Manager

  • Apr 2017 - Present

• Director of Human Resources

  • Apr 2017 - Present



Girl Scouts of Greater Chicago & Northwest Indiana

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Supervisor of Business Services/Senior Customer Care Specialist

  • Jan 2012 - Jan 2017

  *Acted as the front line contact person on customer support related concerns, for internal and external customers *Assisted prospective volunteers/customers with completion of online application for membership *Responsible for the receipting process of incoming monies, daily bank and electronic deposits, along with completion of the financial spreadsheets for our Finance Department *Created maintenance requests for repairs and/or services of the buildings and properties *Worked with the… Show more *Acted as the front line contact person on customer support related concerns, for internal and external customers *Assisted prospective volunteers/customers with completion of online application for membership *Responsible for the receipting process of incoming monies, daily bank and electronic deposits, along with completion of the financial spreadsheets for our Finance Department *Created maintenance requests for repairs and/or services of the buildings and properties *Worked with the Director of Property Management on new and existing contracts with outside vendors *Maintained an effective and productive working relation with various vendors that provide property service *Assisted in the preparation of the annual Property budget by providing operating objectives for property maintenance and repair *Prepared annual operating objectives, action steps and assisted with the annual expense budget for the office services group *Coordinated property usage by disseminating related paperwork, scheduling office usage and conducting tours of facilities *Processed work and supply requests from council staff including data entry, duplication, daily mailing/shipping needs, purchasing of office/property/ program supplies *Ensured that all office equipment, such as copiers, postal machines, telephones is operational and serviced routinely; arranged for service/repair, as needed *Supervised the processing and transmittal of council membership registration data, in accordance with GSGCNWI and GSUSA policies and procedures *Managed office procedure implementation; overaw that procedures are current, suggest revisions, and assisted in training staff members in using procedures correctly; interacted with all staff to resolve procedural issues *Supervised the associates of the Customer Care Team in the MVL and HMWD offices *Reviewed and approved time sheets utilizing ADP system, while providing information to the payroll department *Submitted and conducted annual performance reviews Show less *Acted as the front line contact person on customer support related concerns, for internal and external customers *Assisted prospective volunteers/customers with completion of online application for membership *Responsible for the receipting process of incoming monies, daily bank and electronic deposits, along with completion of the financial spreadsheets for our Finance Department *Created maintenance requests for repairs and/or services of the buildings and properties *Worked with the… Show more *Acted as the front line contact person on customer support related concerns, for internal and external customers *Assisted prospective volunteers/customers with completion of online application for membership *Responsible for the receipting process of incoming monies, daily bank and electronic deposits, along with completion of the financial spreadsheets for our Finance Department *Created maintenance requests for repairs and/or services of the buildings and properties *Worked with the Director of Property Management on new and existing contracts with outside vendors *Maintained an effective and productive working relation with various vendors that provide property service *Assisted in the preparation of the annual Property budget by providing operating objectives for property maintenance and repair *Prepared annual operating objectives, action steps and assisted with the annual expense budget for the office services group *Coordinated property usage by disseminating related paperwork, scheduling office usage and conducting tours of facilities *Processed work and supply requests from council staff including data entry, duplication, daily mailing/shipping needs, purchasing of office/property/ program supplies *Ensured that all office equipment, such as copiers, postal machines, telephones is operational and serviced routinely; arranged for service/repair, as needed *Supervised the processing and transmittal of council membership registration data, in accordance with GSGCNWI and GSUSA policies and procedures *Managed office procedure implementation; overaw that procedures are current, suggest revisions, and assisted in training staff members in using procedures correctly; interacted with all staff to resolve procedural issues *Supervised the associates of the Customer Care Team in the MVL and HMWD offices *Reviewed and approved time sheets utilizing ADP system, while providing information to the payroll department *Submitted and conducted annual performance reviews Show less



St. Jude House

• Manager of Client Assistant Services

  • Aug 2004 - Jan 2012

  *Created, updated, and maintained employee files with information such as attendance, performance reviews, annual evaluations, and any disciplinary actions *Ensured compliance in conjunction with the associate resource guide and the policies/procedures of the organization with all associates; collaborated with Management Team regarding questions and related procedures *Responsible for developing and implementing various recruiting plans with the HR Manager *Assessed the quality and skill sets… Show more *Created, updated, and maintained employee files with information such as attendance, performance reviews, annual evaluations, and any disciplinary actions *Ensured compliance in conjunction with the associate resource guide and the policies/procedures of the organization with all associates; collaborated with Management Team regarding questions and related procedures *Responsible for developing and implementing various recruiting plans with the HR Manager *Assessed the quality and skill sets of applicants, specifically for the job needs of the open position *Conducted pre-screening interviews, over-the-phone, with potential applicants *Scheduled face-to-face interviews with applicants *Conducted all interviews with applicants for the Client Advisor Team, utilizing Corporate Interview Guide/Tool *Coordinated completion of pre-screening paperwork with candidates, which includes Criminal Background Consents, Reference for Previous Employer forms, and Consent for Drug/Alcohol Screening forms, prior to the candidates official job offer *Responsible for making the final employment decision with the support of our H.R. Manager *Coordinated the Orientation process with co-managers for newly hired associates and participated in the Orientation presentation *Responsible for Training process for all newly hired Client Advisor associates *Performed as a Benefits Coordinator, assisting and coordinating Team Member’s inquires concerning benefit related issues *Responsible for managing PTO, annual reviews, and pay rate increases for the Client Advisor Team *Oversaw and approved associate time sheets utilizing Kronos system, while providing information to the payroll department *Managed Client Advisor team consisting of 17 associates *Coordinated, scheduled and conducted team meetings *Developed and maintained employee’s schedules; oversaw associate work tasks/duties *Participated in Management meetings & Client related meetings *Provided crisis and client intervention as needed.

• Case Manager

  • Oct 2000 - Aug 2004

  *Planned and Implemented an Individual Service Plan for clients *Responsible for the outreach process/coordination with other social service agencies within the community while maintaining files of reference materials on referral sources for clients *Served as a member of the Training/Orientation, Mission/Wellness, & Policy/Procedure committees *Assisted Management Team in grant proposal submissions for shelter funding *Planned and facilitated weekly support group for clients related to… Show more *Planned and Implemented an Individual Service Plan for clients *Responsible for the outreach process/coordination with other social service agencies within the community while maintaining files of reference materials on referral sources for clients *Served as a member of the Training/Orientation, Mission/Wellness, & Policy/Procedure committees *Assisted Management Team in grant proposal submissions for shelter funding *Planned and facilitated weekly support group for clients related to Independent Living Skills *Participated in weekly Client Review meetings to review client/family cases, updates, goals, and exiting plans *Provided crisis and client intervention as needed.

• Client Assistant/Advisor

  • Jul 1997 - Oct 2000

  *Documented appropriate information to advise Adult Domestic Violence Services Director, Director of Children Services, and Advocates of any impending problems *Monitored and handled 24-hour crisis hotline, while documenting appropriate paperwork for each call, while on shift *Documented and completed initial intake of new clients *Reviewed Client Handbook consisting of policies and procedures of the shelter with new clients *Responsible for orientation of new residents to the facility… Show more *Documented appropriate information to advise Adult Domestic Violence Services Director, Director of Children Services, and Advocates of any impending problems *Monitored and handled 24-hour crisis hotline, while documenting appropriate paperwork for each call, while on shift *Documented and completed initial intake of new clients *Reviewed Client Handbook consisting of policies and procedures of the shelter with new clients *Responsible for orientation of new residents to the facility *Provided emotional support to residents and families *Engaged in informal crisis intervention sessions in a manner consistent with self-help philosophy



Computer Solutions

• Crown Point, IN 46307

• Administrative Assistant/Office Manager

  • Sep 1996 - Oct 2000

  *Provided primary administrative and office management support to owner/operator of computer business and internet service provider company *Coordinated requests for facilities and office equipment repairs *Provided training and orientation to new employees *Responsible for general office procedure including typing, answering phones, routing correspondence, and performed special projects as assigned by owner/operator *Assisted in preparing presentation materials/handouts for meetings and… Show more *Provided primary administrative and office management support to owner/operator of computer business and internet service provider company *Coordinated requests for facilities and office equipment repairs *Provided training and orientation to new employees *Responsible for general office procedure including typing, answering phones, routing correspondence, and performed special projects as assigned by owner/operator *Assisted in preparing presentation materials/handouts for meetings and computer training classes *Responsible for the payroll of the employees by utilizing QuickBooks program. Show less *Provided primary administrative and office management support to owner/operator of computer business and internet service provider company *Coordinated requests for facilities and office equipment repairs *Provided training and orientation to new employees *Responsible for general office procedure including typing, answering phones, routing correspondence, and performed special projects as assigned by owner/operator *Assisted in preparing presentation materials/handouts for meetings and… Show more *Provided primary administrative and office management support to owner/operator of computer business and internet service provider company *Coordinated requests for facilities and office equipment repairs *Provided training and orientation to new employees *Responsible for general office procedure including typing, answering phones, routing correspondence, and performed special projects as assigned by owner/operator *Assisted in preparing presentation materials/handouts for meetings and computer training classes *Responsible for the payroll of the employees by utilizing QuickBooks program. Show less