Experience

Division OOH

• Croatia
• Advertising Services
• 1 - 100 Employee

• Account & Digital Content Manager

  • Sep 2022 - Present

• Junior Account Manager

  • Mar 2022 - Sep 2022



LELO

• Belgium
• 1 - 100 Employee

• Customer Care Specialist

  • Oct 2020 - Feb 2022

  - Resolving customers' inquiries through tickets, chat, phone calls - Troubleshooting issues reported by customers and finding resolutions - Working alongside other teams to ensure customer satisfaction - Handling complaints, providing appropriate solutions and alternatives - Resolving customers' inquiries through tickets, chat, phone calls - Troubleshooting issues reported by customers and finding resolutions - Working alongside other teams to ensure customer satisfaction - Handling complaints, providing appropriate solutions and alternatives



Apartments Alyss

• United States
• Real Estate

• Apartment Manager

  • May 2016 - Sep 2021

  - Managing listings on renting platforms for two family apartments - Communication with guests, resolving issues and providing solutions - Researching common issues on renting platforms and listings, finding solutions and identifying opportunities - Generating weekly, monthly and yearly reports - Managing listings on renting platforms for two family apartments - Communication with guests, resolving issues and providing solutions - Researching common issues on renting platforms and listings, finding solutions and identifying opportunities - Generating weekly, monthly and yearly reports



Liburnia Jazz

• Musicians

• Assistant Event Coordinator

  • Jul 2016 - Jul 2021

  - Assisting in event logistics - Creating and implementing itineraries for assigned guest artists - Supporting the events manager with logistical and administrative support - Assisting with creative decisions - Creating social media content - Organizing and managing social media campaigns - Assisting in event logistics - Creating and implementing itineraries for assigned guest artists - Supporting the events manager with logistical and administrative support - Assisting with creative decisions - Creating social media content - Organizing and managing social media campaigns



DEKRA

• Furniture and Home Furnishings Manufacturing

• Data Collector

  • Dec 2016 - Jul 2018

  - Demonstrating the features of products to potential customers - Generating reports that outline customers’ interest levels, questions asked and number of products sold - Conducting surveys and collecting data - Demonstrating the features of products to potential customers - Generating reports that outline customers’ interest levels, questions asked and number of products sold - Conducting surveys and collecting data