Experience

CPEP

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Program Services Director

  • Jan 2014 - Present

  Responsible for the oversight and strategic direction setting of all program services, including clinical competency assessments and reentry to clinical practice evaluations, education remediation programs, medical education seminars and clinician practice monitoring (quality review) program. Oversee program staff, educational seminar faculty and associate medical directors to provide direction, training, coaching and development to ensure position responsibilities and organizational goals are successfully achieved. Direct assessment activities for approximately 130 clinicians per year. Ensure competency assessment designs, processes and associated evaluative testing modalities are appropriate for clinical specialty and practice scope and support the overall integrity of the program. Provide executive level review of all written assessment program reports to ensure adequate justification of findings and recommendations. Oversee approximately 40 continuing medical education courses offered throughout the United States and Canada including professional ethicsand boundaries, medical record keeping, interprofessional communication, clinician-patient communication, prescribing controlled drugs, and chronic pain management. Oversee recruitment of clinicians and other health professionals and oversee hiring of program staff. Monitor performance targets and direct process development and efficiency improvement measures across all programs. Develop and manage organizational budgets.



Exempla Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Chairperson Volunteer Leadership Team and Projects

  • Dec 2011 - Jan 2014

  Directed and assisted members of the Exempla Good Samaritan Medical Center (EGSMC) Volunteer Leadership Team to facilitate achievement of team goals and service area objectives.Provided ongoing leadership, direction setting, recruitment strategy, project tracking, goal setting, and problem resolution to members of the EGSMC Volunteer Leadership Team to facilitate successful implementation of patient-centered projects and improve the experience of volunteers.Collaborated with medical center personnel and other subunits to address volunteer staffing concerns, complete work requests, and manage volunteer staffing levels. Facilitated the planning and implementation of volunteer service organization programs and projects in support of hospital-wide initiatives through collaborative partnerships.Assisted volunteers, patients, hospital visitors and staff members with questions, needs, and issue resolution. Provided administrative support, project completion, and report updates to Volunteer Services Director and other hospital departments and utilized management software to coordinate volunteers. Developed funding proposal to request additional staff member to supervise and enhance junior volunteer program.Engaged in ongoing feedback and communication with volunteers to ensure success and enjoyment of work opportunities. Performed quality audits and observations of medical center clinical staff.Monitored and tracked employee compliance with various infection prevention initiatives and objectives. 



Regis University

• Co-Leader Community Health Clinic Feasibility Study

  • Sep 2013 - Dec 2013

  Currently serving as project co-leader to determine the feasibility of a community health clinic.Duties include the determination of population demographics and identification of overall health and critical clinical services, identification of competing health clinics, exploration of potential non-profit partnerships, marketing, community and provider relations, determination of human resource needs, identification of clinical/diagnostic tools and HIT systems, determination of construction costs and physical plant needs, identification of grant opportunities, and investigation of legal issues and risk management concerns.



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Operations Manager

  • Mar 2008 - Jun 2008

  Managed and administered $4.8m bad debt billing budget for Dish Network.Supervised subordinate work teams and created delinquency payment tactics, inclusive of outbound calling, email notification, text messaging for residential customers who failed to make payments within 90 days.Reduced overall budget expenditures and lost revenues by 25%. Performed organizational assessments to identify areas of concern and made recommendations to improve work group efficiency, collaboration, adoption of cost reduction strategies, and increase productivity outputs.



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager Network Operations

  • Sep 1995 - Jan 2005

  Managed projects and processes associated with telecommunications facilities/engineering records and service address data maintenance.Directly supervised large (150 – 250 person) multi-state work teams and provided operational direction and support to employees. Led daily work activities and monitored performance targets to ensure successful completion of projects and achievement of service objectives.Delivered status and performance updates to senior leadership teams.Conducted hiring interviews and selected candidates for departmental openings.Coached and developed subordinate teams to achieve departmental business goals and objectives. Created and administered continuous improvement plans for employees to ensure compliance with company guidelines and attainment of individual performance goals.Utilized work load forecast data and budget controls in accordance with company policies and regulations to establish effectively-sized work groups. Created headcount reduction proposals.Negotiated personnel/departmental policies, work group metrics, and employee job vacancy selection in accordance with labor contract requirements and HR policies.Partnered with cross-functional teams to integrate new procedures and work activities, enhance communication, and minimize resource dependencies. Established and implemented work group performance metrics. Developed and evaluated performance process documentation.Managed internal and external call centers providing direct support to field technicians and customers requiring order support.Developed large-scale project plans, implementation strategies, and project tracking mechanisms to support database integrity initiatives and increase order flow-through. Facilitated quality assurance plans to migrate large database records to new software systems. Developed and implemented data-set quality standards and continuous evaluation programs.