Experience

ESM INSITE

• United States
• Insurance
• 1 - 100 Employee

• Head Of Operations

  • Mar 2021 - Present

  • Provides leadership, management, and training to ESM’s operational team • Partners with senior management on strategic planning and execution of initiatives, strategize ways to improve efficiency and maximize revenue, and improve business processes through analysis and collaboration • Oversees technology roadmaps and user test groups • Manages Customer Success team to ensure customer satisfaction and retention • Ensures client project expectations and… Show more • Provides leadership, management, and training to ESM’s operational team • Partners with senior management on strategic planning and execution of initiatives, strategize ways to improve efficiency and maximize revenue, and improve business processes through analysis and collaboration • Oversees technology roadmaps and user test groups • Manages Customer Success team to ensure customer satisfaction and retention • Ensures client project expectations and deliverables are met by leveraging project management principles, practices, and tools

• Project Manager

  • Jun 2020 - Mar 2021

  Carlsbad, California, United States Responsible for supporting the ESM team by planning, managing, and implementing projects on-time to ensure a high level of client satisfaction. Leads efforts to organize workflows, identify new client opportunities, and develop product roadmaps.



Honma Golf USA

• Director Of Operations

  • Nov 2018 - Feb 2020

  Recruited to be part of executive team responsible for developing strategy and tactics to establish and grow the Honma Golf brand in North America Oversight of end to end supply chain management from planning and procurement to delivery to the end customer for $12M golf equipment company Leads procurement, distribution, logistics, custom assembly, business analytics, sales administration, and customer service teams Managed US headquarter relocation project, including… Show more Recruited to be part of executive team responsible for developing strategy and tactics to establish and grow the Honma Golf brand in North America Oversight of end to end supply chain management from planning and procurement to delivery to the end customer for $12M golf equipment company Leads procurement, distribution, logistics, custom assembly, business analytics, sales administration, and customer service teams Managed US headquarter relocation project, including selection and on-boarding of 3PL partner Show less



Nortek Security & Control

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Aug 2018 - Nov 2018

  Carlsbad, California Facilitate and ensure effective cadence and execution of businesses practices and strategy by leveraging the NSC Product Development Process to ensure on time deliverables across multiple projects Responsible for developing project schedules and liaising cross-departmentally to support the successful execution of all product development tasks Owner of documentation and tracking of all programs including definition and execution to our phase gate process, regular cadence of… Show more Facilitate and ensure effective cadence and execution of businesses practices and strategy by leveraging the NSC Product Development Process to ensure on time deliverables across multiple projects Responsible for developing project schedules and liaising cross-departmentally to support the successful execution of all product development tasks Owner of documentation and tracking of all programs including definition and execution to our phase gate process, regular cadence of meetings/reviews, reporting, program metrics, and countermeasures. Show less



Jack in the Box

• United States
• Restaurants
• 700 & Above Employee

• Senior Manager, Operations Services

  • Oct 2016 - Aug 2018

  Responsible for oversight of all technology and equipment initiatives from project initiation through implementation to the restaurants Leads team of Senior Project Managers and Project Managers responsible for executing strategic plans to drive sales and transaction growth Establish and manage equipment development process, including collaboration with key Franchisees and internal partners, on testing, procuring, and approving restaurant equipment that supports menu strategy… Show more Responsible for oversight of all technology and equipment initiatives from project initiation through implementation to the restaurants Leads team of Senior Project Managers and Project Managers responsible for executing strategic plans to drive sales and transaction growth Establish and manage equipment development process, including collaboration with key Franchisees and internal partners, on testing, procuring, and approving restaurant equipment that supports menu strategy, helps simplify operations and/or optimizes labor spend

• Sr. Project Manager, Operations Services

  • May 2015 - Oct 2016

  San Diego, California Manage operational support activities for new products, promotions, existing menu categories, equipment, and other operational initiatives development from market test through system introduction Key Achievements: Promoted to Stretch Assignment as Senior Ops Services Manager of the Equipment Development Team within first 9 months of employment Operations subject matter expert for all key Information Technology projects - Point of Sale upgrade - Back Office System… Show more Manage operational support activities for new products, promotions, existing menu categories, equipment, and other operational initiatives development from market test through system introduction Key Achievements: Promoted to Stretch Assignment as Senior Ops Services Manager of the Equipment Development Team within first 9 months of employment Operations subject matter expert for all key Information Technology projects - Point of Sale upgrade - Back Office System implementation Recognized by Executive Leadership as a key Contributor for on-time delivery of the Freestyle beverage platform to the Jack in the Box system



TaylorMade-adidas Golf

• United States
• Manufacturing

• Business Process Manager

  • Aug 2012 - May 2015

  Carlsbad, CA Manages all commercial applications for TaylorMade –adidas Golf, including Oracle EBS, SFA, and B2B platforms Responsible for order entry team, B2B website manager and business analysts to execute order fulfillment process for all Taylormade-adidas Golf brands Led global system design for Oracle software implementation for Order to Cash business processes for US, Europe, Canada, and Japan subsidiaries

• Embroidery Operations Manager

  • Dec 2011 - Aug 2012

  Carlsbad, CA Manages +$60million embroidery/embellishment business to ensure on-time delivery to US Market Leads 15 person team, including recruiting and development planning Solicits and on-boards vendors to support new and growing business channels Collaborates with Information Technology team to improve embroidery software programs for both internal team and external partners

• Project Leader, Supply Chain Management

  • Sep 2007 - Dec 2011

  Carlsbad, CA Manages on-time delivery of $300million apparel and footwear product for the US and Global adidas Golf subsidiaries Drives product development calendar including milestone tracking and updates to leadership team Collaborates with Product Marketing and Product Development teams to identify efficiency opportunities (toolbox fabrics, shortened lead-time programs, SKU reduction) Integrated Ashworth apparel brand in Global Supply Chain network/Global Procurement system… Show more Manages on-time delivery of $300million apparel and footwear product for the US and Global adidas Golf subsidiaries Drives product development calendar including milestone tracking and updates to leadership team Collaborates with Product Marketing and Product Development teams to identify efficiency opportunities (toolbox fabrics, shortened lead-time programs, SKU reduction) Integrated Ashworth apparel brand in Global Supply Chain network/Global Procurement system , including Vendors and Regional subsidiaries



Affiliated Computer Services

• Outsourcing/Offshoring
• 1 - 100 Employee

• Implementation Manager

  • Jul 2005 - Sep 2007

  San Diego, CA Managed photo enforcement system installations through full implementation process, from design/engineering, construction, system testing, and warning period operation Key Achievements: • Promoted from department coordinator to manager position within eighteen months


Omni Hotels
• United States
• Individual and Family Services
• Sales Coordinator

  • Jun 2004 - Jul 2005

Del Mar Country Club
• United States
• Recreational Facilities
• 1 - 100 Employee
• Merchandise Coordinator

  • Nov 2002 - Jun 2004

Millennium & Copthorne Hotels
• Hospitality
• 100 - 200 Employee
• Sales Coordinator

  • 2001 - 2002