Project Coordinator

• Sep 2022 - Present

Office Administrator & Marketing Assistant

• Dec 2021 - Aug 2022

• Create regular engaging and compliant content for social media platforms • Send closing gifts, holiday, and birthday cards on behalf of loan officers • Organize receipts and submit expense reports for loan officers • Help plan and execute gifts or special events for borrowers, realtors, or business partners • Schedule and complete follow up tasks within customer relationship management platform • Answer office phone professionally and filtering calls to appropriate team members • Create regular engaging and compliant content for social media platforms • Send closing gifts, holiday, and birthday cards on behalf of loan officers • Organize receipts and submit expense reports for loan officers • Help plan and execute gifts or special events for borrowers, realtors, or business partners • Schedule and complete follow up tasks within customer relationship management platform • Answer office phone professionally and filtering calls to appropriate team members

Sales Coordinator

• Jul 2021 - Dec 2021

• Handle initial inquires in a timely manner – send information packets and menu/events proposals to clients• Assist in creating BEO’s, Group Resume, Contracts, etc.• Assist in creating brochures, flyers, business cards and other marketing materials• Perform general office duties such as ordering supplies, shipping and mail distribution• Coordinate with other departments to ensure flawless meetings/events

Reservations Specialist

• Oct 2019 - Jul 2021

• Take reservations and accurately input information into the reservation system.• Handle all special reservations, to include V.I.P reservations, packages and discounts.• Communicate and work closely with the Sales Department concerning group bookings.• Book and block rooms using hotel standards for group rooming lists and booking agreements.• File reservations and group contracts.• Process advance deposit/balance sheet.

Front Desk Agent

• Apr 2019 - Oct 2019

• Welcomed guests upon entry to the hotel, assisted with check in and check out.• Assisted and coordinated with other departments to respond to guests’ requests.• Answered phones, booked reservations, respond to emails and electronic reservations.• Manage room reservations using a computerized reservations system.• Compiled and updates hotel files and reports.

Manager

• 2013 - Feb 2019

• Communicate with customers to fulfill their wants and needs. • Make sure customers are satisfy. • Solve unexpected issues. • Handle cash and deposits during opening and closing. • Check and organized inventory. • Communicate with customers to fulfill their wants and needs. • Make sure customers are satisfy. • Solve unexpected issues. • Handle cash and deposits during opening and closing. • Check and organized inventory.