Experience

Chic Pistachio

• Luxury Goods & Jewelry
• 1 - 100 Employee

• Vice President US Sales & Operations

  • Jan 2020 - Present

  Chic Pistachio is the US distributor of best-selling jewelry brands Ania Haie and Aurelie Gi. Successes: ** Realized double-digit sales increase year-over-year, three years running. ** Gained admittance to prestigious Plumb Club in first application, three years in US. ** Achieved profitability 2nd year of distribution in US market. ** Grew retailer distribution by 221% in first 6 months. ** Cultivated relationship with ABC TV stylist to receive brand placement on hit show The Bachelorette. Sales and Marketing: • Develop plans and strategies for developing business and achieving the company’s sales goals. • Create a culture of success and ongoing business and goal achievement. •Define optimal sales force structure. • Define and develop sales training programs that enable staff to achieve their potential and support company sales objectives. • Manage customer expectations and contribute to a high level of customer satisfaction. • Define sales processes that drive desired sales outcomes and identify improvements where and when required. • Provide detailed and accurate sales forecasting. • Develop US marketing team and expand brand reach through TV promotions, social media, podcasts and industry organizations. • Monitor customer, market and competitor activity. Use this knowledge to develop new products and programs to increase revenue. • Manage key customer relationships and participate in closing strategic opportunities. • Travel for in-person meetings with customers and partners and to develop key relationships. Operations: • Establish, manage and control expenses of annual multi-million dollar budget. • Recruit, interview, hire and develop US staff. • Oversee day-to-day company operations including payroll and health insurance. • Define and implement operations strategy, structure, and processes to reduce expenses while increasing efficiency. • Cooperatively communicate with leadership in other countries to expand worldwide brand presence. Show less



Ania Haie

• United Kingdom
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• US Sales Director

  • Dec 2018 - Present



PAJ, Inc (Prime Art & Jewel) Leading Jewelry Wholesaler

• Dallas/Fort Worth Area

• National Sales Director

  • Mar 2011 - Jul 2018

  Senior-Level Wholesale Expert with Specialties in: 1. Top Line Revenue Growth and Leadership Increased net sales and net profit 3 consecutive years, 2015-2017. Project Manager for multiple trade shows with over 250% ROI that generated in excess of 20% of annual sales. Drove sales to key accounts resulting in 20% increase in year-over-year sales. Led US sales of ELLE, STEELX, and Charles Garnier brands to independent jewelers. Recruited, hired and facilitated onboard training of 24 outside sales reps to achieve greater sales and greater market coverage. 2. Sales Management and Customer Service Increased customer retention by developing high trust relationships. Created programs that educated and incentivized retail partners. Rebuilt customer service team from ground up to build relationships and increase customer sales and retention. 3. Product Management and Marketing Analyzed product positioning using competitive analysis to increase market share. Streamlined product offering to reduce costs and reduce inventory overstock. Revamped inventory forecasting method to direct resources to highest selling product. Managed brand assets and implemented new products according to industry trends. Maintained positive demeanor and attitude plus flexibility to adjust as project required. 5. Social Media & E-Commerce Updated and maintained B2B E-Commerce platform that led to 70% increase in B2B sales. Developed marketing events and public relation programs for all brands. Worked with Susan G. Komen foundation to build brand awareness through contributions. Created B2B programs to increase sell through and build social media presence. 6. Executive Administrative Used proven organizational and time management skills to complete high volume of varied responsibilities in an ever-changing role. Maintained necessary attention to detail to ensure accuracy. Utilized Excel formulas to generate sales, inventory and budget reports. Show less



Claimplus

• United States
• Insurance
• 1 - 100 Employee

• Large Loss Claim Analyst

  • 2009 - 2011

  Key Contributions Analyzed, evaluated, and processed large loss claims for insurance adjusters. Reviewed for potential fraud. Priced large loss claims creating savings for insurance provider through efficient and accurate reports. Developed new jewelry replacement program to add revenue source for the company. Key Contributions Analyzed, evaluated, and processed large loss claims for insurance adjusters. Reviewed for potential fraud. Priced large loss claims creating savings for insurance provider through efficient and accurate reports. Developed new jewelry replacement program to add revenue source for the company.



ReSource (Replacement Source of America, Inc)

• Allen, TX

• Luxury Sales Manager

  • Sep 2008 - Sep 2009

  Key Contributions • Cultivated new vendor relationships providing additional opportunities to increase sales. • Gained membership to world-wide organization of jewelry buyers & sellers which reduced expenses and created new sales avenue, increasing company revenue. • Brought Bob Pike training methods to use and started company training program by developing monthly meetings on overcoming objections, ways to increase sales, and achieving goals. Key Contributions • Cultivated new vendor relationships providing additional opportunities to increase sales. • Gained membership to world-wide organization of jewelry buyers & sellers which reduced expenses and created new sales avenue, increasing company revenue. • Brought Bob Pike training methods to use and started company training program by developing monthly meetings on overcoming objections, ways to increase sales, and achieving goals.



N.E.W. Customer Service Companies, Inc

• United States
• Consumer Services
• 200 - 300 Employee

• Regional Sales Training Manager

  • Nov 2006 - Jun 2008

  Nation’s largest service plan administrator for major appliance, electronic, jewelry and wireless companies. Key Contributions • Achieved highest comp sales in personal territory. • Personal territory sales of $31.6million, an 11% increase. • Personal territory achieved highest overall close rate % within the organization. • Decreased expenses for the year, finishing 17% under budget. Worked with clients to develop training programs designed to increase sales, utilizing Bob Pike training methods. Developed sales training videos by writing script and working with production team to increase the effectiveness of these videos. Assisted client’s management staff and NEW management team in target needs analysis, identifying where training was needed. Coordinated client training schedules, managed personal training schedule, travel arrangements, travel training budget. Communicated with client Regional Managers and Executives sharing results and providing support. Show less



Sterling Jewelers

• United States
• Retail
• 700 & Above Employee

• Management Development Specialist, Inventory Manager, and General Manager

  • Jan 1991 - Nov 2006

  Nation’s largest retail jeweler with sales in excess of $1billion. Key Contributions • Won elite President’s Club incentive trip. • Created and presented “Uncompromising Customer Service” training seminar to over 1000 attendees at annual meeting. • Increased store’s profitability in first year by 10%. • Reduced inventory shortages to a record setting 0.01% of $6.5 million inventory. • Increased sales by 18% in second year by focusing on selling skills and improving overall customer service. Hired, created staffing schedules, and managed staff including management, sales, and administrative personnel. Led weekly training meetings on new product initiatives, increasing sales skills, and special events. Interpreted profit and loss statements, controlling expenses to increase bottom-line profit of the store. Audited store to ensure compliance with corporate policies and procedures. Analyzed and evaluated monthly reports to eliminate losses. Developed and delivered classroom presentations. Certified to use MIR program, Managing Interpersonal Relationships. Regularly communicated with corporate executive management team regarding new products and new policies. Revamped existing training programs to ensure consistent delivery to field personnel. Show less