Senior Marketing Manager

• Aug 2017 - Present

Senior Customer Relations Manager

• Jan 2016 - Jun 2017

• Leading and training customer service team • Communicating with key international clients • Providing advice and support to other departments • Operational planning and reporting to the board of directors • Ensuring effective and efficient management of properties and public area Achievements: - Organized and analyzed client database - Contributed to improving the quality of services provided through personnel training - Resolved existing conflicts and reestablished good relationship with 16 key clients - Helped to prepare new company brochure - Designed and implemented new personnel training program Show less

Business Development Manager

• Sep 2014 - Jan 2016

• Expanded, maintained and developed relationships with business partners, signed contracts • Collected, composed and managed important client information • Participated in networking events and to promote the company and find new corporate clients Achievements: - Found and sold more than 40 internship positions - Established business relationships and signed contracts with more than 70 new companies in Beijing and Shanghai • Expanded, maintained and developed relationships with business partners, signed contracts • Collected, composed and managed important client information • Participated in networking events and to promote the company and find new corporate clients Achievements: - Found and sold more than 40 internship positions - Established business relationships and signed contracts with more than 70 new companies in Beijing and Shanghai

Marketing and PR Intern

• Jul 2014 - Sep 2014

• Translated and edited flyers, newsletters, articles to be publishes by social media and magazines • Created PPT presentations for multiple events: new uniform launch, pop-up shops, boxing event, Four Seasons bicycle club and Four Seasons personal butler program, Four Seasons sleep program • Helped in event management process: made event schedules and controlled implementation • Did marketing research for on-going marketing projects • Helped graphic designer in developing e-flyers concept • Did photo shooting for Opus lounge and bar Achievements: - Helped in organization of pop-up shop project “The Metamorphosis of the New Renaissance Man” in collaboration with Principle M and Radiance Blue - Offered and developed a VIP shopping tour program project Show less

Commercial Director

• Feb 2012 - Dec 2013

• Business development (helped to start and run successful business in China) • Products and suppliers search (finding price and quality according to criteria set by client, making sure that factories are real) • Orders placement (worked with shoes, furniture, electronics, toys, accessories, décor, hair products, cloths, etc.) • Market research (for clients that want to sell products to China) • Business trips and meetings organization (with potential investors, partners, suppliers, etc). • Oral and written translation (Russian, English, Chinese) • Production process control (creating schedules and making sure that factories are following them, resolving issues with delayed production deadlines and informing clients constantly about all the stages of production process) • Quality control (going to the factory before shipment to make sure that all the products conform with requirement and specifications stated in the contract) Achievements: - Attracted and established business relationships with multiple new clients, contributed to positive image of the company by providing quality services to clients - Took part in creating web-site and advertising materials and helped to manage and develop the project of creating the company - Contributed to more than 60% increase in profit after the first 6 months of work Show less

Production Manager

• Aug 2010 - Feb 2012

• Oral and written translation of specifications, contracts and production documentation (Russian, English, Chinese) • Coordination and organization of work in the office (supervised work of 5 people) • Providing communication between suppliers, Chinese office and Head office (every day reports and conference calls) • Orders placement and production process control (making sure that all deadlines are met, the shipment is booked in time and the quality and specifications are understood and observed by suppliers) • Negotiations and signing contracts (negotiating prices when signing the contract, making sure that suppliers don’t raise the prices after production starts) • Business trips and meetings organization (for representatives of the head office in the end and beginning of each production cycle) Achievements: - Stabilized and organized suppliers’ payment schedule and system that allowed to reduce production costs by 20% - Found 9 new suppliers for the new collection - Contributed to improving quality of products by 15% (by implementing new QC system) Show less

Business Development Manager

• Jul 2009 - Aug 2010

• Finding new clients by sending e-mails and making cold calls • Company presentation to the potential clients and partners (government officials, Development Zones directors, etc) • Followed leads and transformed them into clients • Presentation of key information and current situation at weekly sales meetings • Business trips and meetings organization for clients and partners (in Shanghai and Hong Kong) • Contacting Project Management Companies and Development Zones to find possibilities of future collaboration (to find possibilities of subcontracting or getting more sales leads) • Coordination and organization of work in the office • Oral and written translation (Russian, English, Chinese) Achievements: - Established collaboration with two big clients (P&G and Ericsson) - Established business relationships with PM companies and Development Zones - Designed and implemented English language training program for sales department Show less