Ali Radford
Customer Account Manager - NZ at Airwork (NZ) Ltd - Helicopters- Claim this Profile
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Bio
Jessica Burch
Ali is extremely passionate about her work. She takes pride in her workplace production and customer service. She has managed high-profile events across Auckland including Our:House, NZ Weddings Expo and major RaceDays - Melbourne Cup Day & Auckland Cup Week. She is a bright and energetic individual who has demonstrated excellent work ethics.
Kim Walsh
Ali’s experience in hospitality made her a perfect fit for her role at Ellerslie, and has given her a broad understanding of the clients needs. She is very process driven and this is shown through her efficiency and ability to get through a massive workload without showing any sign of stress. She consistently meets deadlines, exceeds her targets and is looking for her next challenge. A valued team member.
Jessica Burch
Ali is extremely passionate about her work. She takes pride in her workplace production and customer service. She has managed high-profile events across Auckland including Our:House, NZ Weddings Expo and major RaceDays - Melbourne Cup Day & Auckland Cup Week. She is a bright and energetic individual who has demonstrated excellent work ethics.
Kim Walsh
Ali’s experience in hospitality made her a perfect fit for her role at Ellerslie, and has given her a broad understanding of the clients needs. She is very process driven and this is shown through her efficiency and ability to get through a massive workload without showing any sign of stress. She consistently meets deadlines, exceeds her targets and is looking for her next challenge. A valued team member.
Jessica Burch
Ali is extremely passionate about her work. She takes pride in her workplace production and customer service. She has managed high-profile events across Auckland including Our:House, NZ Weddings Expo and major RaceDays - Melbourne Cup Day & Auckland Cup Week. She is a bright and energetic individual who has demonstrated excellent work ethics.
Kim Walsh
Ali’s experience in hospitality made her a perfect fit for her role at Ellerslie, and has given her a broad understanding of the clients needs. She is very process driven and this is shown through her efficiency and ability to get through a massive workload without showing any sign of stress. She consistently meets deadlines, exceeds her targets and is looking for her next challenge. A valued team member.
Jessica Burch
Ali is extremely passionate about her work. She takes pride in her workplace production and customer service. She has managed high-profile events across Auckland including Our:House, NZ Weddings Expo and major RaceDays - Melbourne Cup Day & Auckland Cup Week. She is a bright and energetic individual who has demonstrated excellent work ethics.
Kim Walsh
Ali’s experience in hospitality made her a perfect fit for her role at Ellerslie, and has given her a broad understanding of the clients needs. She is very process driven and this is shown through her efficiency and ability to get through a massive workload without showing any sign of stress. She consistently meets deadlines, exceeds her targets and is looking for her next challenge. A valued team member.
Experience
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Airwork (NZ) Ltd - Helicopters
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New Zealand
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Customer Account Manager - NZ
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Jan 2022 - Present
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Customer Care Specialist
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Mar 2015 - Jan 2022
I am the ‘voice’ of the company - ensuring our customers and stakeholders have a positive experience with everything we do.I am the NZ and Pacific Island Regional Specialist and am always happy to use my experience and accumulated knowledge to help out across the world.Airwork Holdings Limited is a global aviation provider with the unique capability to provide a fully tailored service from heavy maintenance and engineering through to operations and charter of aircraft.We own, operate, lease, maintain, upgrade and support helicopters and fixed wing aircraft. So, for our clients, we provide a complete solution according to their requirements.
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Auckland Thoroughbred Racing
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New Zealand
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Events Services
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1 - 100 Employee
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Senior Account Manager - Events
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Jul 2008 - Mar 2015
As the Senior Account Manager I concentrated on the sales and management of all aspects of any event held at Ellerslie - whether it be a corporate retreat, wedding of the century, all night dance party or the glamours racedays. My role was to execute and manage client's every need, while continually growing my portfolio.Auckland Racing Club is New Zealand’s premier racing club and Ellerslie is the showplace of the Thoroughbred Racing Industry. With 26 race meetings per year, Ellerslie RaceDays are internationally renowned for their superb hospitality, entertainment, fashion and horse racing. In conjunction with racing, the Ellerslie Event Centre hosts up to 1200 events per year with a vast range of events including corporate functions, product launches, expos, dance parties, weddings and gala dinners.
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Auckland Council
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New Zealand
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Government Administration
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700 & Above Employee
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Customer Service Representative
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Oct 2007 - Jun 2008
I was working in the call centre managing calls to do with all aspects of the council and the running of the city area including rates and infringements. · Strong ability to interpret, apply and explain applicable policies and procedures · Research information and solve customer service problems · Started and headed a reward and recognition programme · Assisted with re-writing the information system I was working in the call centre managing calls to do with all aspects of the council and the running of the city area including rates and infringements. · Strong ability to interpret, apply and explain applicable policies and procedures · Research information and solve customer service problems · Started and headed a reward and recognition programme · Assisted with re-writing the information system
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Duty Manager
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Sep 2005 - Oct 2007
Promoted to duty manger in one of Auckland's busiest bars after being employed for 5 months as a head waitress and bar tender. · Roster coordination · Staff training · Stocktaking · Event planning fundraising, themed nights, musicians · Customer services and satisfaction · Opening and closing of the premises · Cashing up and banking Promoted to duty manger in one of Auckland's busiest bars after being employed for 5 months as a head waitress and bar tender. · Roster coordination · Staff training · Stocktaking · Event planning fundraising, themed nights, musicians · Customer services and satisfaction · Opening and closing of the premises · Cashing up and banking
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Education
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2005 - 2008
The University of Auckland
BSc, Chemistry and Statistics -
1998 - 2004
Carmel College
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Trinity College of London
Speech and Drama
Community
