Product Specialist

• Mar 2023 - Present

Data Warehouse & Business Intelligence Developer

• Aug 2022 - Mar 2023

- Creating ad hoc reports and making analysis to contribute on decision making of departments - Creating financial reports for finance team

Insight Data Analyst

• Apr 2021 - Aug 2022

- Being the Voice of Customer- Identifying and analyze pain points, design root causes and design preventive activities- Continuously reduce pain areas for the customers, through working closely with Category and Product teams to ensure delivery of the brand promise- Analyzing customer-related complaints, define pain points and take actions with a collaborative approach Interpret and synthesize customer feedback from various sources (customer surveys, operational data and contact center data)- Regular measurement of customer experience KPI's and making necessary arrangements by detecting improvement area- Actively contributing to strategies of different departments Show less

Customer Experience Development Specialist

• Sep 2020 - Apr 2021

-Process planning&management-Process development-UI&UX research-Data analysis&reports over Tableau and Google Big Data-Customer insights via qualitative&quantitative researches

Human Resources Consultant

• Oct 2019 - Feb 2020

In AktifBank I tried to help to the HR for bringing a new youth perspective to the HR. - Teamwork - Thinking outside of the box - Microsoft Excel - Making surveys between young people to understand what they want in their jobs in future - Making a conclude from the data we have - Trying to predict the future job contents and apply new ideas for it In AktifBank I tried to help to the HR for bringing a new youth perspective to the HR. - Teamwork - Thinking outside of the box - Microsoft Excel - Making surveys between young people to understand what they want in their jobs in future - Making a conclude from the data we have - Trying to predict the future job contents and apply new ideas for it

Member

• Sep 2018 - Oct 2019

Production Intern

• Aug 2019 - Sep 2019

I did my production internship in Anadolu Efes. I worked on; - Supply Chain Management - SAP - Excel I did my production internship in Anadolu Efes. I worked on; - Supply Chain Management - SAP - Excel

Digital Banking Intern

• Jun 2019 - Aug 2019

Worked in the project of new "Akbank Mobile" app; - Teamwork - Agile working style - Being creative - Innovation Worked in the project of new "Akbank Mobile" app; - Teamwork - Agile working style - Being creative - Innovation

Secretary

• Dec 2018 - Jun 2019

ESTIEM is an exciting network of open-minded students with a professional approach consists a lot of countries in Europe. I was chosen as secretary of our local group. Things I have done were; - Follow the changes in our school's regulations - Preparing necessary documents for permissions - Guesting our foreign guests and have fun altogether :) ESTIEM is an exciting network of open-minded students with a professional approach consists a lot of countries in Europe. I was chosen as secretary of our local group. Things I have done were; - Follow the changes in our school's regulations - Preparing necessary documents for permissions - Guesting our foreign guests and have fun altogether :)

Stajyer

• Mar 2019 - Apr 2019

Teacher

• Oct 2018 - Dec 2018

I gave physics, math and chemistary lessons to the highschool/primary school students online I gave physics, math and chemistary lessons to the highschool/primary school students online