IT Consultant

• Mar 2020 - Present

Senior System Administrator

• Jan 2018 - Mar 2020

Support remotely small business, guiding the efficient, effective and safe use of technology to add value to business. Teach, monitor and support personal demands and projects related to System and Network Administration also Information Security. Support remotely small business, guiding the efficient, effective and safe use of technology to add value to business. Teach, monitor and support personal demands and projects related to System and Network Administration also Information Security.

Infrastructure and Security Analyst

• Mar 2013 - Jan 2018

• Improvement's security of processes and procedures of IT; • Planning and Implementation of new projects and upgrades; • Develop and maintain the Business Continuity Plan and the Security Policies of all technological environment; • Implementation and administration of Microsoft servers, networks; • Team Management 1 month per year; • Documentation of solutions, polices and security incidents.¨ • Management of network and users access. (Active Directory) • Implementation and administration of data backup and restore routine. Show less

Technical Support

• Mar 2011 - Apr 2013

• Solve problems with workstations. • Install Operating System. • Install Software for administrative use. • Update Software and Operating System. • Update Third Party Systems. • Create User Account in Active Directory. • Create access permissions group in Active Directory. • Create e-mail account for new users through Exchange. • Monitor update of Antivirus from network stations. (Trend Micro Office Scan) • Monitor Microsoft Operating System Updates. (WSUS) • Monitor Use of data link. (SonicWall and Peplink) • Claim data link performance issues with your service provider. • Feed the troubleshooting database. Show less

Technical Support

• Sep 2006 - Mar 2011

• Technical Support in service to the company Telmex and other companies of Embratel Telecommunication clients. • Solving problems with the links of data communications, internet, telephony and dns configurations. • Technical Support in service to the company Telmex and other companies of Embratel Telecommunication clients. • Solving problems with the links of data communications, internet, telephony and dns configurations.

Tutora

• Aug 2008 - Sep 2010

• Guidance on matters of Assembly and Maintenance of Computers, TCP / IP Protocol, Typing Techniques, Administration for Small Businesses. • Preparation and correction of activities and tests. • Guidance on matters of Assembly and Maintenance of Computers, TCP / IP Protocol, Typing Techniques, Administration for Small Businesses. • Preparation and correction of activities and tests.