Experience

DIGITAL Hearts Holdings

• Senior Player Support Specialist

  • Mar 2019 - Present

  Comprehensive customer support for the clients’ software/game and video game testing on various platforms [EN・JP] • Periodically take over team management responsibilities • Receive and manage translation requests from clients and oversee the translation process • Perform various translation duties from Japanese into English, including written text translations, as well as linguistic quality assurance for multiple clients. • Respond to English email inquiries • Review customers' inquiries and resolve them within the service level agreement time • Analyze common issues and share them with team members to strengthen the framework for future cases. • Prepare periodic overviews regarding the project status, common inquiries, recurring problems, and current correspondence policy (Japanese・English) Show less



フリーランス

• Japan
• Staffing and Recruiting

• English Tutor

  • Jul 2018 - Jan 2019

  Worked with a variety of students in a variety of different environments. ・ Tested students for comprehension of English and identified areas of needed improvement ・ Provided students with the communicational skills and cross-cultural differences they needed to know for a more effective life abroad Worked with a variety of students in a variety of different environments. ・ Tested students for comprehension of English and identified areas of needed improvement ・ Provided students with the communicational skills and cross-cultural differences they needed to know for a more effective life abroad



MADAR Zarządzanie i Administrowanie Nieruchomościami

• Account Assistant

  • Jan 2017 - May 2018

  Set up the newly introduced general accounting system ・Unified master data maintenance for GL (General Ledger) accounts and the subsidiary groups ・Corrected previous entries and organized existing data Set up the newly introduced general accounting system ・Unified master data maintenance for GL (General Ledger) accounts and the subsidiary groups ・Corrected previous entries and organized existing data



Lights Out (Event Planning Service)

• Lead Manager

  • Dec 2014 - Dec 2016

  Recruited and participated in the management of employees, schedule, weekly payments and related paperwork, as well as received and settled orders on a daily basis. ・Trained and supervised new employees ・Devised and implemented product strategies for driving consistent sales ・Established beneficial professional networks and partnerships to gain marketing support ・Provided comprehensive assistance for both local and foreign customers ・Designed and created online marketing material Recruited and participated in the management of employees, schedule, weekly payments and related paperwork, as well as received and settled orders on a daily basis. ・Trained and supervised new employees ・Devised and implemented product strategies for driving consistent sales ・Established beneficial professional networks and partnerships to gain marketing support ・Provided comprehensive assistance for both local and foreign customers ・Designed and created online marketing material