Experience

Digital Marketing Institute

• Ireland
• Higher Education
• 700 & Above Employee

• Operations Team Lead

  • Jul 2022 - Present



TELUS International Ireland

• Ireland
• Outsourcing/Offshoring
• 400 - 500 Employee

• Team Lead Manager

  • Jan 2022 - Jul 2022

• Learning & Development Specialist

  • Jun 2021 - Jan 2022

  Designing, planning, directing and delivering training and development programmes to accomplish the organisation’s goals.Responsible for onboarding and orientation of new hires.Developing learning and development strategies with line managers by considering immediate and long-term staff requirements.Analysing training needs in conjunction with line managers.Developing training procedure manuals, guides and course materials.Presents training and development programs for remote environments, using various forms and formats including elearning, lecture, simulations, and videos.Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.Evaluates program effectiveness through assessments, surveys, and feedback. Show less

• Customer Support Analyst

  • Dec 2020 - Jun 2021

  Responsible for providing support for Telus International customers by investigating, troubleshooting and resolving customer issues across multiple emails.Managing, prioritizing, and responding to Tier 1.5 issues, inquiries, and escalations, using the SalesForce platform. Participating in an on-call rotation to handle hi-priority queues and provide daily handovers to the management team.Communicating with internal and external stakeholders in an effective, tactical, and empathetic manner.Proactively suggesting impactful changes across workflows, policies, and tools by working with internal support teams and vendor partners.Leading new hires training, outlining best practices and giving all support during the first three weeks. Show less



104 Restaurant

• Condado de Dublin, Irlanda

• Senior Customer Service Staff

  • Mar 2019 - Dec 2020

  ● Providing high quality customer service to a range of customers in a fast-paced environment. ● Assisting the manager in communicating with vendors and ordering stock. ● Delivering a variety of staff training from on boarding to customer service and safe food handling. ● Acting as the supervisor when the manager is away, and dealing with all issues relating to staff and customers. ● Providing high quality customer service to a range of customers in a fast-paced environment. ● Assisting the manager in communicating with vendors and ordering stock. ● Delivering a variety of staff training from on boarding to customer service and safe food handling. ● Acting as the supervisor when the manager is away, and dealing with all issues relating to staff and customers.



Brooks Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Assistant Manager for Food and Beverage

  • Sep 2017 - Mar 2019

  ● Delivering a high quality and tailored customer service experience to guests in a dynamic environment. ● Supporting the manager with stock control and carrying out various other administration duties (e.g. cashing out, contacting maintenance staff) ● Led staff on boarding and induction training, outlining best practices for quality customer service. ● Delivering a high quality and tailored customer service experience to guests in a dynamic environment. ● Supporting the manager with stock control and carrying out various other administration duties (e.g. cashing out, contacting maintenance staff) ● Led staff on boarding and induction training, outlining best practices for quality customer service.



Grupo de Comunicação O POVO

• Brazil
• Newspaper Publishing
• 200 - 300 Employee

• Projects Coordinator

  • Jan 2016 - Jul 2017

  • Co-ordination in special projects: documentaries, web series, web docs, magazines, blogs, newspaper, social media; • Making schedules and check list for production in all special projects; • Budgeting with suppliers and managing the project budget; • Fixing possible problems in all special projects; • Making reports daily for the manager. • Co-ordination in special projects: documentaries, web series, web docs, magazines, blogs, newspaper, social media; • Making schedules and check list for production in all special projects; • Budgeting with suppliers and managing the project budget; • Fixing possible problems in all special projects; • Making reports daily for the manager.



Wyden

• Brazil
• Higher Education
• 500 - 600 Employee

• Marketing Manager

  • Jul 2014 - Jan 2016

  • Planning and executing marketing communications strategies, events, sales promotion activities, marketing campaigns (offline and online); • Creating content, planning campaigns for social media and following the results from the campaigns (Posts on Facebook, Twitter, Instagram and YouTube); • Creating content for internal communications; • Responsible for market research and customer satisfaction survey, including focus group; • Planning and control of the budget allocated to the marketing department. Show less



Art Médica Prod. Méd. e Hosp. Ltda

• Mental Health Care
• 1 - 100 Employee

• Sales Representative

  • Feb 2013 - Jul 2014

  ● Responsible for sales of Johnson & Johnson products from the endo surgery division. ● Managed client relationships with doctors and trained them in the correct use of the products. ● Coordinated events in order to launch new products and generate new clients. ● Responsible for sales of Johnson & Johnson products from the endo surgery division. ● Managed client relationships with doctors and trained them in the correct use of the products. ● Coordinated events in order to launch new products and generate new clients.



Malvern House School London

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Studying English

  • Jan 2012 - Nov 2012



Arx Eventos

• Brazil
• Events Services
• 1 - 100 Employee

• Marketing and Events Coordinator

  • Aug 2008 - Dec 2011

  ● Coordinated a variety of events (e.g. conferences, seminars, workshops, social events) through communicating with participants, suppliers and internal teams. ● Developed content for social media campaigns on Facebook and Twitter to promote the events. ● Responsible for managing the event’s budget and ensuring KPIs were met or exceeded. ● Coordinated a variety of events (e.g. conferences, seminars, workshops, social events) through communicating with participants, suppliers and internal teams. ● Developed content for social media campaigns on Facebook and Twitter to promote the events. ● Responsible for managing the event’s budget and ensuring KPIs were met or exceeded.



Oásis Atlântico Hotels & Resorts

• Portugal
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Assistant

  • Jul 2007 - Jul 2008

  ● Delivering a variety of activities from sales negotiation to event planning. ● Communicated and supported other departments with the events. ● Delivering a variety of activities from sales negotiation to event planning. ● Communicated and supported other departments with the events.