Gerente de projetos de TI

• May 2021 - Present

IT Manager / Project Manager

• Dec 2019 - Apr 2021

Gerente de TI / Gerente de Projetos

• Oct 2011 - Nov 2019

• Implementation of PMO for IT projects, developing the team's ability to manage projects and demands, measure processes and perform transformative actions to generate business value. This initiative increased project success rates by over 40%, measured software development costs, and project return on investment analysis. • Managing SAP B1 ERP implementation to replace manual and dispersed controls with support systems, reducing rework, errors, costs, risks and fraud possibilities, giving the company more control over operations with timely and accurate information. real. The project is a reference in SAP due to the level of integration via SAP B1IF with the company's core business software platform. • Conducting ADP software deployment project. • Creation of WhatsApp integration module with the company's CRM system, reducing 70% in the average time of the insured indemnity process, the costs in 40% in the customer service. • R&D area management to evaluate and develop innovative technologies that could generate new business opportunities and increase revenue, as well as process improvement and cost reduction in internal areas. • Co-management of PCI-DSS certification implementation and maintenance project. • Co-creator of architectural design and implementation of the company's proprietary system with the following modules: insurance sales, CRM, billing, claims, indemnities and logistics. • Project management system integration with telephone operators, insurance companies, credit card companies, among other partners; with automatic financial reconciliation for operational areas and consolidation of information in management dashboards for business areas. • Implementation of metrics control in HelpDesk. • Implementation of ISO 9001. Show less

Gerente de TI / Gerente de Projetos

• Oct 2010 - Sep 2011

• IT team management focused on business objective support efforts through application development, intelligence and business analysis. • Architectural design and implementation of software platforms. Layered architecture, segregating the presentation, services / business logic and database layers, allowing greater reuse of software components and consequently reducing the time and cost of implementing new projects and operations. • Implementation of methodology for software development, aiming at quality assurance and implementation, processes and teams to support demanding customers and highly aggressive business goals. • Acting as an interface between business areas, external customers and IT, to ensure consultative support in the implementation of strategic solutions. Show less

Analista de negócios

• Apr 2010 - Oct 2010

• Definition, requirements documentation, testing plan and the like for investment analysis project for bulk facilities, which was responsible for determining the economic viability of new facilities and cost optimization. • Definition, requirements documentation, testing plan and the like for strategic KPI cockpit design on bulk customers, enabling the business area to have a 360 degree view of the customer. • Definition, requirements documentation, testing plan and the like for investment analysis project for bulk facilities, which was responsible for determining the economic viability of new facilities and cost optimization. • Definition, requirements documentation, testing plan and the like for strategic KPI cockpit design on bulk customers, enabling the business area to have a 360 degree view of the customer.

Analista de sistema

• Oct 2009 - Apr 2010

• Analysis and documentation of requirements, business vision document, use cases, test plan, among other artifacts, in the development project of the CETESB environmental licensing portal, which enables digital issuance of environmental licenses, permits for suppression of native vegetation and interventions in permanent preservation areas, permits for works and interventions in protection area of springs, among other services. • Analysis and documentation of requirements, business vision document, use cases, test plan, among other artifacts, in the development project of the CETESB environmental licensing portal, which enables digital issuance of environmental licenses, permits for suppression of native vegetation and interventions in permanent preservation areas, permits for works and interventions in protection area of springs, among other services.

Analista de Sistemas

• Oct 2004 - Sep 2009

• Systems analyst and programmer in BPM framework R&D. The 1st Brazilian BPMS. • Development of framework (Web / Win32) for integration of legacy systems (SAP, Mainframe and etc). • Development of CTI components. • Development of corporate systems. • Systems analyst and programmer in BPM framework R&D. The 1st Brazilian BPMS. • Development of framework (Web / Win32) for integration of legacy systems (SAP, Mainframe and etc). • Development of CTI components. • Development of corporate systems.