Account Manager

• Jan 2023 - Present

Au Pair

• Aug 2018 - Aug 2020

• Improved cross-cultural communication skills and English-speaking fluency while working with children in a new country and culture. • Strengthened problem-solving, conflict management, and adaptability skills by dealing with new situations daily. • Improved cross-cultural communication skills and English-speaking fluency while working with children in a new country and culture. • Strengthened problem-solving, conflict management, and adaptability skills by dealing with new situations daily.

CEO / Manager

• Aug 2015 - Jul 2018

• Train and lead employees to maintain high customer service metrics to achieve business goals. • Organized daily restaurant operations and implemented improvements to increase team efficiency and meet daily demands. • Managed the implementation of new marketing and advertising strategies to attract new customers and increase customer retention and loyalty. • Negotiated and managed relationships with suppliers and vendors to obtain the best prices and terms. • Monitored inventory and manage purchasing of all supplies, food, and equipment following the budget.

Sales Manager

• Jun 2015 - Jun 2018

• Evaluated team performance at each location and analyzed data trends to identify the best strategies to improve sales results, providing field management, mentoring, training, and support. • Led 2 teams of 8 sales professionals, dealing with clients face to face and online across South America, India, and North America. • Created and maintained excellent relationships with customers to ensure customer satisfaction and earn more business. • Effectively resolved recurring customer complaints to promote customer loyalty. • Maintained accurate documentation of sales, inventory, and orders to ensure customers received purchased products on time. • Coordinated marketing strategies such as pricing, promotions, and external communications to increase customer retention and drive revenue.

Administrative Assistant / Office Coordinator

• May 2011 - May 2013

• Developed relationships with costumers, vendors and guests to present the company in a professional manner. • Scheduled and coordinated meetings, appointments, and travel arrangements. • Sorted file documentation, data entry, accounts payable, employee benefits, inventory, and invoices. • Verified purchase orders and negotiated with vendors on price. • Developed relationships with costumers, vendors and guests to present the company in a professional manner. • Scheduled and coordinated meetings, appointments, and travel arrangements. • Sorted file documentation, data entry, accounts payable, employee benefits, inventory, and invoices. • Verified purchase orders and negotiated with vendors on price.