Experience

Kotahi Logistics LP Ltd

• New Zealand
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Relationship Specialist

  • Jan 2019 - Present

  • Understand the end to end imports process including bookings, import documentation, customs procedures and MPI requirements. • Ensure clear communication with customers around operational issues and challenges.i.e. Import Documentation, Customs clearance, MPI, deliveries etc.• Build and maintain effective relationships with import customers, carriers, land transport providers and other stakeholders in the land transport and/or equipment supply process • Understand customer requirements and work to resolve day to day issues and exceptions.• Process import shipments, crosstrade and coastal movements from North to South Island.

• Booking & Delivery Specialist

  • Sep 2018 - Jan 2019

  • To monitor customer’s order request to carrier’s booking process to ensure turn time and SLA compliance • To manage and fix order exceptions so accurate order confirmation flow back to the customer in a timely manner • To identify and solve the root cause of recurring mismatches with the carriers 4• To analyse ways to improve carriers booking confirmation performance• Ensure bookings requests are processed and confirmed within agreed performance parameters and requirements, considering customer order requirement, and any other supply chain issues or constraints. Manage booking confirmation errors, resolving to have the requests confirmed within agreed timelines.



Hospitality --

• Customer Service - Hospitality

  • Oct 2016 - Aug 2018

  Overseas experience whit student Visa• Lead a team of 2 people - ensuring customers are served quickly and professionally, creating weekly roster and training.• Resolved customer complaints and queries regarding products and services.• Conducted store opening and closing procedures – Balancing cash takings, inventory, stocktake and purchasing.• Store opening and closing procedures.• Taking ownership through to resolution of customer complaints, queries regarding products and services as well as providing feedback and reporting to owner.• Direct purchasing process with different suppliers.



Welldex Logistics

• Mexico
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Welldex Logistics Inhouse for Pirelli Tyres

  • Nov 2012 - Jul 2016

  • Account management within the organization addressing issues to each department.• Customer clearance for imports and exports. • Oversea the export of goods from Mexico to several destinations including regulatory process and documentation at different entry ports.• Attend monthly client meetings to discuss process improvement strategies.• Monitor and follow-up daily shipments • Data entry into the Pirelli system. Updated system improved significantly.• Evaluate shipping options offered by suppliers, looking always for the most cost effective and fastest delivery route.• Coordinate shipment details directly with the Warehouse; Destination, Delivery Date, specific product and any other special instructions.• Guarantee satisfaction on every delivery, achieving specified transit time according to Pirelli’s expectations. (98% cleared on time)



Crocs

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Foreign Trade Analyst

  • May 2012 - Jun 2012

• Wave Planner

  • Mar 2010 - May 2012

  • End to end to order management for United States, Canada, Netherlands and Puerto Rico; including order release, picking and shipping according to the customer´s requirements.• Mapping package, according to the specification of VAS (Value Add System).• Cancellation of orders in WMS (Warehouse Management System)• Direct coordination with client's representative in the United States and Canada.• Evaluate cubic size of the order and assign appropriate transportation and coordinate shipping details with suppliers and customers.• Routing and general customer service for key accounts.• Monitoring and tracking of delivery timeline, always looking for 100% customer satisfaction.

• Routing and Transportation Specialist

  • Mar 2010 - Jul 2010

  • Support in programming and analysis, ensuring efficient traffic routes and routing for products, to meet its destination in a timely manner.• Monitor all clients are updated on the national website for Crocs.• Create a specific BOL according for each customer and their preferred carrier.• Updating and reporting of recent shipments (Orders, Cartons, Pairs, Customers, Destination, Date recollection, Trailer number, Carrier, etc.).• Monitoring and reporting of orders that are shipped to Canada, Netherlands and Puerto Rico. • Monitoring SLAs for all shipped orders.



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Inventory and Quality Control Assistant

  • Oct 2008 - Jan 2009

  • Merged and assigned domestic orders for picking• Improved the pallet capacity in the warehouse by consolidating pallets• Returns processing, damaged stock identification and segregation.• Spot cycle counting and adjustments• Data capture for material master data



Ei Consultants Group. Import and Export

• Cost Coordinator

  • Feb 2008 - Sep 2008

  • Monthly KPI review for main accounts including order volume and operational profit.• Reconciliation of invoicing and debt collection for all major customers, for 3 branches in Mexico.• Testing and implementation of the new accounting software (Assercom)