Experience

Technica International

• Quality Manager

  • Jan 2005 - Present

  - Align Business Management System to strategy: Edit Business Management Policy and Process Map upon company context and standards requirements. Align processes to strategy. Make continuous awareness through campaigns, trainings, sharing for learning, case studies and presentations and monitor implementation through internal audits.- Monitor and measure of Business Management System: Create & update required reporting structure for measures monitoring. Collect measures results, validate… - Align Business Management System to strategy: Edit Business Management Policy and Process Map upon company context and standards requirements. Align processes to strategy. Make continuous awareness through campaigns, trainings, sharing for learning, case studies and presentations and monitor implementation through internal audits.- Monitor and measure of Business Management System: Create & update required reporting structure for measures monitoring. Collect measures results, validate analysis and action plans decided and prepare cross functional dashboards for trend analysis.- Manage Business Management System Documents: Edit company processes upon company context and standards requirements and manage required changes. - Manage documented information: Ensure that selected software and automation systems are compatible with the organization context, Business Management System and international standards- Handle Corrective actions: Validate requests raised, ensure the compatibility of root cause and the solution suggested with the Standards and Business Management System. Monitor the implementation and the efficiency of the action plan set. Collect data and analyze performance by raising trend analysis reports and dashboards. - Manage and Perform Internal Audits: Plan internal audits and CE self-certification based on company need. Prepare and conduct internal audits on company processes to ensure compatibility with company context and international standards. Log and monitor handling of audit findings and report to management process performance. - Operational meeting: Prepare and conduct operational meeting with management to present and set action plan for measures results and process performance toward company vision. - Customer satisfaction: Contact customers, fill surveys and ensure proper handling for customer feedback. - Prepare and provide trainings Show more Show less