Experience

Enayati Medical City

• Romania
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Generalist

  • May 2022 - Present

• Marketing Coordinator

  • Sep 2021 - Apr 2022



Ramada Hotel & Suites by Wyndham Bucharest North

• Bucharest, Romania

• Sales & Marketing Coordinator

  • Oct 2014 - Sep 2021

  Sales tasks - respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email and maintain a good relationship with the existing customers as well as trying to find new ones; - follow up on enquiries, prepare proposals and write contracts, negotiate deals and partnerships and facilitate showrounds with potential clients to showcase the hotel’s facilities and amenities; - generate new accounts and assigned segments through various sales activities (face to face appointments, telephone calls, entertainment, sight inspections, etc.); - provide after-sales service and ensures all guests complaints are acknowledged and discussed with the respective departments; - create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volumes and REV Par; - review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase market share and monitor performance to ensure actual sales meet or exceed established revenue plan; - plan and execute effective and productive sales trips into assigned territory to improve and increase penetration of that market; - identify key competitors and carry out regular competitor analysis, monitoring their performance, rates and sales activity; Marketing tasks - provide input and ideas into marketing initiatives and subsequently promote these initiatives through advertising, website and social media to increase sales and marketing opportunities for the hotel; - produce hotel printed promotional material (brochures, flyers, special offers, posters etc.) through close cooperation with advertising agencies and vendors so as to maximize advertising investments and ensure ads represent brand identity; General tasks - maintain a close working relationship with Reservations, Front Office, Housekeeping and F & B departments in order to ensure a smooth coordination of hotel services. Show less



Blue Projects

• Romania
• Business Consulting and Services
• 200 - 300 Employee

• Associate Assistant

  • May 2008 - Oct 2014

  • Travels management: airplane tickets, accommodation, insurance, visa etc for the company employees and for collaborators; • Documents flow management: inbound and outbound document - receives, registers and files incoming documents); • Office supplies management: ensure the proper functioning of the office from the administrative point of view (relationship with suppliers, general correspondence, phone and email communication, conducting cost/quality comparisons etc.);; • Cost management: preparing expenditure reports; scheduling expenditures; analyzing variances; initiating corrective actions; • HR tasks: gather and maintain job applicants information, process CVs/applications, maintain information in the applicant database, and communicate with candidates); • Accounting tasks: making administrative payments to various suppliers/partners, liaising with the accountants and collating paperwork, archiving and checking basic accounting documents received from colleagues and partners/suppliers etc Show less



S.C. UTI GRUP S.R.L

• Customer Support Team Leader

  • Jan 2005 - Feb 2006

  • Elaborates working procedures, both internal and external • Manages and prioritizes workload in accordance to defined service levels • Maintain a consistent and satisfactory internal control environment • Training and coaching for new operators • Deliver and analyze daily, weekly, monthly or ad-hoc reports related to Customer Service Department’s activity • Handle in an efficient manner the customer relation and contract keeping.

• Customer Support Specialist

  • Jun 2004 - Jan 2005

  • Be the first point of contact for clients' daily servicing needs • Record and process issues received by phone, fax, e-mail or web from customers • Resolve issues within agreed timelines and according to the company's regulations and procedures • Update documentation and manuals used in daily activity of the Call Center team • Provide performance tracking data and reports