Experience

Macy's

• Fulfillment Associate

  • Oct 2020 - Present



Four Seasons Hotels and Resorts

• Boston MA

• Host

  • Nov 2019 - May 2020

  • Delivered exceptional service by greeting and accompanying a guest in a timely, friendly manner. • Skillfully anticipated and addressed guests' service needs. • Responded to inquiries in an efficient, courteous, and professional manner. • Communicated with different hotel departments to achieve maximum customer satisfaction while complying with all Four Seasons' policies. • Delivered exceptional service by greeting and accompanying a guest in a timely, friendly manner. • Skillfully anticipated and addressed guests' service needs. • Responded to inquiries in an efficient, courteous, and professional manner. • Communicated with different hotel departments to achieve maximum customer satisfaction while complying with all Four Seasons' policies.



Espresso Love Cafe

• Boston, MA

• Team Supervisor

  • Sep 2015 - Nov 2017

  • Provided consistently excellent customer service to all customers. • Supervised team shifts and lead operations. • Trained new team members in customer service and ways to exceed performance expectations. • Handled customer questions and complaints with professional courtesy. • Organized records of inventory and placed orders to replenish stock. • Decreased waste and profit loss by using items in stock effectively. • Provided consistently excellent customer service to all customers. • Supervised team shifts and lead operations. • Trained new team members in customer service and ways to exceed performance expectations. • Handled customer questions and complaints with professional courtesy. • Organized records of inventory and placed orders to replenish stock. • Decreased waste and profit loss by using items in stock effectively.



Kingston Station Cafe

• Boston, MA

• Server

  • Oct 2011 - Jul 2015

  • Implemented creative solutions to resolving diverse customer problems. • Performed and completed multiple tasks simultaneously in a fast-paced environment. • Applied POS systems for customer transactions as needed. • Maintained knowledge of current menu items, ingredients, and preparation methods. • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. • Implemented creative solutions to resolving diverse customer problems. • Performed and completed multiple tasks simultaneously in a fast-paced environment. • Applied POS systems for customer transactions as needed. • Maintained knowledge of current menu items, ingredients, and preparation methods. • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.