Cyber Security Engineer

• Sep 2021 - Present

Senior Security Engineer

• Sep 2018 - Sep 2021

Perimeter Security Engineer

• Jul 2016 - Jul 2018

Performing day to day operations, management and administration, within the Perimeter Security team, to protect the integrity, confidentiality, and availability of information assets and technology infrastructures of the organization. Participating in security planning and providing input on the selection of methods used to ensure the protection of organization's systems and data, making contributions in the evaluation, development, and implementation of security standards, procedures, and guidelines for multiple platforms and diverse systems environments. Technical support on all perimeter security aspects of the operations of the firewall, VPN (IPSec and Remote access SSL VPN), IPS , Web Filtering, Network Access Control , Enterprise centralized log management, vulnerability scanning. Show less

Senior IS Analyst - IS Team Lead

• Jun 2014 - Jul 2016

Level 1 remote support, in areas such as Desktop Services (Windows 7, MS Applications) , Messaging (Office 365, Active directory user accounts and groups, data backup, Blackberry Enterprise, MS Lync, Webex, etc), Networking (Cisco IP Phone, Websense Proxy, VPN client issues & other network related issues), Servers (File Share, Remote Access) Working closely with all IS support teams (including 2nd level) in order to improve their investigation; Transition of 1st Level Support tasks to Service Desk. Knowledge transfer to the Service Desk Team; Producing Documentation (processes and procedures to be followed by the Service Desk team); Being supportive of the Service Delivery Manager in helping the team to meet the service expectations set by the company and deliver good results; Provide management and development of individual team members, including performance management, appraisal and developmental activities Show less

Infrastructure Support Engineer

• Oct 2013 - Feb 2014

Ownership of support calls escalated by the Service Desk team, within the Event Management Tool (Assyst); Daily health checks of systems to ensure services with minimum downtime; Liaising with 3rd party support providers for server parts replacements (Dell, HP); Ownership of support calls escalated by the Service Desk team, within the Event Management Tool (Assyst); Daily health checks of systems to ensure services with minimum downtime; Liaising with 3rd party support providers for server parts replacements (Dell, HP);

Network Support Specialist

• Apr 2012 - Aug 2013

Analysing customer claims related to both voice and data network and investigating potential issues on the network side; Verifying equipment and escalating tickets to the appropriate technical team when required; Troubleshooting call routing and audio quality issues using call tracing in Access7; liaising with Local Exchange Carriers when required; Troubleshooting SMS and Fem-to-Cell issues; Analysing customer claims related to both voice and data network and investigating potential issues on the network side; Verifying equipment and escalating tickets to the appropriate technical team when required; Troubleshooting call routing and audio quality issues using call tracing in Access7; liaising with Local Exchange Carriers when required; Troubleshooting SMS and Fem-to-Cell issues;

IT Procurement Coordinator

• Mar 2011 - Apr 2012

Review and processing of the purchase requests;Obtain relevant approvals and placing orders with suppliers (UK and APAC); provide follow-up on active orders upon delivery;Assist in devising effective solutions to customers defined requirements for new and enhanced systems, products and services;IT catalogue management - keeping the catalogue up-to-date – periodical review of products and pricing;Asset management – recording the asset details and status in the system; stock allocations management;Producing documentation for the procurement process;Continual improvement of the procurement process :- design and implementation of the updating process based on active requests;- design of the purchase order whenever the automatic one was not available;- finding new suppliers of products and services on remote markets (e.g. Asia);Customer Vote Award Received: Excellent Customer Service Delivery Show less

IT Service Desk Engineer

• Apr 2008 - Mar 2011

-responding to users’ inquiries by e-mail or telephone, logging the reported issues via the Incident Management System assigning the appropriate priorities and dispatching incidents to the relevant support team;-logging incidents with third party support providers;-performing troubleshooting tasks and first level support (through email, telephone and remote connection);-applications installation, configuration and support;-domain management (Active Directory); user account management on the BES; mailbox management via Exchange System Manager;-printers installation and configuration;-troubleshoot network connectivity, network printing and user access issues; Show less