Experience

vestr

• Switzerland
• Financial Services
• 1 - 100 Employee

• Human Resources Generalist

  • Dec 2021 - Present

  vestr is a thriving fintech start-up and B2B financial technology provider. Since starting with three founders in 2017, our team has grown to almost 40 international contributors, including ex-Googlers, Avaloq veterans, Accenture and d-fine experts, and ETH alumni with Master’s degrees in Computer Science and Engineering.Our awesome group of engineers, financial experts, and thought leaders is driving technological change and working on creating meaningful solutions for the financial sector. vestr’s white-labelled portfolio management system enables institutional market participants to manage the entire lifecycle of actively managed investment products. Actively Managed Certificates (AMCs) are securitized portfolios that are dynamically adjusted at the discretion of an investment manager. The global AMC market exceeds $1 trillion in assets under management, with the most significant growth in the last three years. Due to their fast time to market, flexibility, and lower costs, AMCs offer many benefits over comparable financial vehicles. This allows investment managers to turn their investment ideas into a product on the same day. Our goal is to become the leading platform for active investment management.



Voicenter

• Israel
• Telecommunications
• 1 - 100 Employee

• Human Resources Manager

  • Aug 2019 - Nov 2021

  Voicenter is a cloud-based VoIP, PBX and Call center service providers. We deliver excellence in seven data-centers around the world (USA, Europe, Asia, and Israel) using our public telephony cloud and our on-premise end-user and operator level solutions.Built a successful team from scratch. Responsibilities:- Full-cycle recruitment of tech and non-tech positions (different levels)- Supporting staff with HR-related issues including compensation, benefits, rewards and recognition, vacation, misconduct, and any problem resolution- Onboarding and offboarding processes- Planning & execution of corporate events, team buildings, etc.- Building programs that support the company’s goals and increase employee performance and engagement (distributing annual surveys and conducting periodical interviews so as to assess individual and team performance, as well as overall appreciation; etc.)- Administering payroll and benefits- Keeping track of records, reports, and other documentation, ensuring all files are kept up to date and confidential



Performance IT Academy

• IT Services and IT Consulting

• Human Resources Manager

  • Jan 2019 - Aug 2019

  - Sourcing through professional networks, databases, referrals, job sites etc.- Posting job ads and organizing resumes and job applications- Performing in-person and phone interviews with candidates- Coordinating interviews with the hiring managers- Following up on the interview process status- Orienting new employees to the organization (setting up a designated log-in, workstation, e-mail address, etc.) - Sourcing through professional networks, databases, referrals, job sites etc.- Posting job ads and organizing resumes and job applications- Performing in-person and phone interviews with candidates- Coordinating interviews with the hiring managers- Following up on the interview process status- Orienting new employees to the organization (setting up a designated log-in, workstation, e-mail address, etc.)



Connected Retail

• United Kingdom
• Software Development

• Service Reliability Engineer

  • Nov 2017 - Feb 2019

  - Manual check of customers' units for various issues, defining the units which need troubleshooting, creating monitoring report - Units troubleshooting - Performing monitoring based on customer's requests - Keeping informed affected users about progress - Tickets monitoring and updates - Monitoring the status and progress toward resolution of all open incidents - Manual check of customers' units for various issues, defining the units which need troubleshooting, creating monitoring report - Units troubleshooting - Performing monitoring based on customer's requests - Keeping informed affected users about progress - Tickets monitoring and updates - Monitoring the status and progress toward resolution of all open incidents



Kromtech

• Virgin Islands, British
• Software Development
• 1 - 100 Employee

• Customer Service Specialist

  • May 2017 - Dec 2017

  - Conduct customer onboarding and aftersale procedure- Provide exceptional customer service during the whole customer journey to improve NPS, CSR- Provide support to customers regarding all benefits of the service

• Senior Technical Support

  • Oct 2014 - May 2017

  - Providing technical support for company’s software- Communicating with customers via phone or chatrooms, helpdesk- Advising and consult customers in any technical problems- Troubleshooting operating system ssues (Mac OS/ Windows)- Following communication procedures, guidelines and policies