Experience

Factorial

• Spain
• Software Development
• 700 & Above Employee

• Director of SMB Europe

  • Jan 2023 - Present

  Barcelona, Cataluña, España Responsibilities: - Developed and executed comprehensive strategies to reduce churn and increase customer retention across the European SMBs. - Provided leadership and mentorship to the team leaders responsible for managing the account managers, ensuring alignment with company goals and professional development. - Leveraged customer analytics and segmentation to identify high-potential upselling opportunities and prioritize efforts accordingly. Skills Utilized: - Strategic… Show more Responsibilities: - Developed and executed comprehensive strategies to reduce churn and increase customer retention across the European SMBs. - Provided leadership and mentorship to the team leaders responsible for managing the account managers, ensuring alignment with company goals and professional development. - Leveraged customer analytics and segmentation to identify high-potential upselling opportunities and prioritize efforts accordingly. Skills Utilized: - Strategic leadership and vision - Upselling and revenue growth tactics - Market analysis and business development

• Regional Manager of Account Management - Western Europe

  • Oct 2022 - Jan 2023

  Barcelona, Cataluña, España Responsibilities: - Led and mentored a team of account managers, providing guidance and support to ensure their professional growth and the achievement of team objectives. - Developed and executed strategic plans to drive client satisfaction, retention, and revenue growth for Western European accounts. - Worked closely with key stakeholders in Sales, Customer Success, and Product Development to align strategies and enhance the overall customer experience. Skills Utilized: -… Show more Responsibilities: - Led and mentored a team of account managers, providing guidance and support to ensure their professional growth and the achievement of team objectives. - Developed and executed strategic plans to drive client satisfaction, retention, and revenue growth for Western European accounts. - Worked closely with key stakeholders in Sales, Customer Success, and Product Development to align strategies and enhance the overall customer experience. Skills Utilized: - Leadership and team management - Strategic planning and execution - Market analysis and competitive insights

• Account Manager DACH market

  • Jul 2021 - Oct 2022

  Barcelona, Cataluña, España Responsibilities: - Developed and maintained strong relationships with clients in the DACH market, understanding their unique needs and challenges. - Provided clients with ongoing support, resolving any inquiries, concerns, or technical issues promptly and professionally. - Contributed to the adaptation of the Factorial HR platform for the DACH market, collaborating with the Product Development team to tailor features and functionalities to meet regional requirements and… Show more Responsibilities: - Developed and maintained strong relationships with clients in the DACH market, understanding their unique needs and challenges. - Provided clients with ongoing support, resolving any inquiries, concerns, or technical issues promptly and professionally. - Contributed to the adaptation of the Factorial HR platform for the DACH market, collaborating with the Product Development team to tailor features and functionalities to meet regional requirements and regulations. Skills Utilized: - Account management and relationship building - Problem-solving and conflict resolution - Team collaboration and cross-functional coordination



Vuelatour

• Content Creator

  • Mar 2020 - Jan 2022

  Cancún, Quintana Roo, México Responsibilities: - Created visually appealing content, including graphics, photos, and videos, to capture the attention of potential clients and followers. - Managed the company's social media channels, posting regular updates, responding to inquiries, and fostering meaningful interactions with the audience. - Conducted market research and competitor analysis to identify trends and best practices in the aviation industry and adapt content accordingly. Skills Utilized: -… Show more Responsibilities: - Created visually appealing content, including graphics, photos, and videos, to capture the attention of potential clients and followers. - Managed the company's social media channels, posting regular updates, responding to inquiries, and fostering meaningful interactions with the audience. - Conducted market research and competitor analysis to identify trends and best practices in the aviation industry and adapt content accordingly. Skills Utilized: - Content Creation and Copywriting - Social Media Management and Marketing Show less



Profesional independiente

• Language Teacher

  • May 2020 - Jul 2021

  Cancún, Quintana Roo, México



Grupo Ultra

• Mexico
• Retail
• 200 - 300 Employee

• Marketing Intern

  • Nov 2018 - Apr 2019