Experience

Soft Galaxy

• Romania
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Nov 2017 - Present

  My role in Soft Galaxy covers financial-administrative operations, as I oversee and direct daily company administrative processes and procedures. Transitioning from banking into IT, I was able to apply my financial skills to an exciting new field, learning about the industry and representing the company in relation to clients and vendors from an administrative point of view.Financial:• Tracking and maintaining budgets of operational costs;• Keeping accurate records for all daily transactions;• Preparing regular financial and administrative reports, as well as presentations with statistical data;• Processing invoices;• Tracking bank deposits and payments;• Recording accounts payable and accounts receivable;• Issuing payment notifications to customers in order to recover outstanding debts;• Updating internal systems with financial data;Administrative:• Managing office supply stock and placing orders;• Organizing a filing system for important and confidential company documents;• Maintaining a company calendar and schedule appointments;• Employee relationship: contracts, additional documents, holidays, various requests;• Administering payroll and maintaining employee records, time keeping and payment of salaries;• Reporting directly to management, keeping in close contact with company clients (both local and international) and maintaining relationship with vendors;



Bancpost

• Romania
• Banking
• 500 - 600 Employee

• Branch Service Officer

  • Jun 2008 - Oct 2017

  In my 9+ years within Bancpost I worked my way up from the Customer Service department, to Collection and into Branch Services. In this time I became knowledgeable regarding the products and services of the bank, overseeing the complete crediting flow for clients, being able to to provide support, training and solutions for colleagues and clients alike, from daily activities to large banking projects.Responsibilities:• Provided support for Bancpost branches and officers/agents regarding existing bank products: consumer loans, secured loans, overdrafts, credit cards - American Express, Visa, WizzAir MasterCard World;• Monitored progress and resolution for issues reported by branches;• Processed branch requests regarding department operations (Account Modification, Post Disbursement Requests etc.);• Implemented banking projects: "Dare în plată";• Credit control regarding the approval flow, credit analysis, documentation, submitted by local units;• Re-analysed credit inquiries in terms of credit risk and proposed solutions for customer retention or restructuring;• Participated in developing and delivering internal training programs, provided training for new staff;• Offered qualified solutions and support for colleagues regarding consumer products (credit cards, loans, etc.) and applications (status, documents needed, urgent situations etc.)• Tools used: iApply, FlexCube, RegisNet, Divora, Microsoft Office package