Customer Service Specialist, Parts Specialist

• Sep 2021 - Present

Service & Parts Manager

• Jul 2019 - Aug 2021

-Forecasts goals and objectives for the parts/service departments and strives to meet them. -Hires, trains, motivates, counsels and monitors the performance of all parts & service department field and in house technicians. -Maintains a balanced inventory consistent with the requirements of the service department, sales department, internet sales, wholesale accounts and the do-it-yourself public. -Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty. -Establishes individual parts inventory levels and balances them for maximum turnover. -Monitors and adjusts inventory to minimize obsolescence. -Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness. -Provides technical assistance to parts/service department employees. -Monitors parts/service department employees' payroll records. -Coordinates a prompt, efficient and timely flow of paperwork, invoices, and purchase orders. -Directs shipping and receiving efforts to ensure timely processing. -Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers. -Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction. -Handles customer complaints immediately and according to the company guidelines. -Other duties as assigned. Show less

Production Supervisor

• Jan 2018 - Apr 2021

-Oversee the daily operations and workflow of the Claims Department (14+ processors) -Assist all team members with claims production and serve as a resource for troubleshooting/questions -Resolve phone calls and customer complaints that have been escalated -Act as the liaison between the claims processors and upper management, as well as the liaison between Claims Dept. and the other departments (Accounting, Actuarial, I.T., etc.) -I created a production tracking/reporting system and provided daily statistics reports to my team. The performance bonus system that I initiated stimulated production significantly and increased positive communication within the Department. Show less

Project Manager

• Jun 2016 - Jan 2018

• Director of Operations for the State of North Carolina: Based in Charlotte, I helped the Project Manager oversee each of the six canvass offices during the final stretch of the contentious 2016 election cycle. I organized conference calls and assisted the director of each office with managing payroll, supplies, staff task delegation, and turf assignments. I tracked progress and assembled data reports for senior staff members. • Interim Project Manager for the State of Missouri: I recruited and trained full-time staff members to oversee paid canvassers in Kansas City. I was the responsible senior staff member, constantly in communication with the directors of the other two offices in St. Louis. • Deputy Project Manager for the State of California: I started as Regional Field Director of the Bakersfield office, out of which the staff I trained registered 20,000 voters. After my promotion to Deputy Project Manager, I worked out of the Chula Vista office, training new staff members and managing payroll and supplies for all three offices in the state. • Regional Field Director of Glendale, AZ: I managed a voter registration office and trained Field Organizers to oversee the circulators in the field. I worked closely with the Regional Field Directors of the other two offices in Mesa and Casa Grande to make our systems more efficient. • Director of Operations for the State of Montana: I recruited, trained, and managed paid canvassers in Missoula and in Bozeman. Show less

Barista

• Jan 2016 - May 2016

I worked in a cafe where we served ethically sourced and locally roasted coffee. I worked in a cafe where we served ethically sourced and locally roasted coffee.

Internship

• Mar 2015 - Mar 2015

For one month, I lived and worked on an organic goat dairy in rural northern Sweden. I assisted with all aspects of the dairy business, including working with the animals, making cheese, and marketing products. For one month, I lived and worked on an organic goat dairy in rural northern Sweden. I assisted with all aspects of the dairy business, including working with the animals, making cheese, and marketing products.

Office Manager

• Jul 2014 - Aug 2014

My first project with Terra Strategies was a campaign for the Supervisor of San Bernardino County. In this canvass office, I managed operations, including processing payroll and supervising 80 canvassers. I assisted Field Organizers with recruiting and interviewing new hires. I coordinated with the Campaign Manager regarding turf assignments for canvassers, scheduling, and travel. My first project with Terra Strategies was a campaign for the Supervisor of San Bernardino County. In this canvass office, I managed operations, including processing payroll and supervising 80 canvassers. I assisted Field Organizers with recruiting and interviewing new hires. I coordinated with the Campaign Manager regarding turf assignments for canvassers, scheduling, and travel.

Sales Clerk

• Jun 2013 - Aug 2013

I acted as a sales clerk at this gourmet chocolate retailer, where I first learned about customer service and marketing products. I acted as a sales clerk at this gourmet chocolate retailer, where I first learned about customer service and marketing products.