Experience

Idea::Bank Romania

• Romania
• Banking
• 100 - 200 Employee

• Head Of Cards Department

  • Nov 2008 - Present

  Responsibilities: - leading a department responsible for all operations related to card services, including administration, optimization and reconciliations - developing and proposing procedures to HQ for card-related activities in collaboration with Business, Risk, IT, Legal, Compliance and sales channels - monitoring the processing of card-related data and ensuring compliance with Mastercard rules and regulations, as well as NBR legislation - analyzing data and proposing solutions for process improvement, including investigating transactions for possible fraud - managing relationships with key partners, including the card provider, processor and network. - providing quarterly reports to NBR and Mastercard regarding card transactions Achievements: - successfully migrated credit cards to core banking, including writing technical specifications, testing scenarios and coordinating with IT and vendors to complete the project - designed and implemented a credit card installment plan without interest, including writing technical specifications and testing scenarios - launched contactless debit and credit cards, implemented transaction limits and tested internet banking functionality for cards - successfully migrated card portfolios to another entity, ensuring a seamless transition for cardholders and minimizing disruptions to their banking services Skills: - extensive experience in developing and improving banking products, specifically in the area of cards for retail and corporate customers - demonstrated ability to collaborate with multiple departments and stakeholders - strong analytical skills in analyzing data and proposing solutions for process improvement Show less