Experience

Workforce Development Center

• Public Policy
• 1 - 100 Employee

• Chief expert analyst

  • Feb 2023 - Present

  Development of statistical reporting forms for monitoring government services.Building, maintaining and optimizing the processes of registration, approval, monitoring and implementation of configuration changes (settings and composition) software.Expert analysis of conceptual problems and preparation of their solutions.Development of project documentation regulating the processes of changing the configuration and composition of software.Management of the functional architecture of the information system.Research methodology (SCRUM и Agile)Conducting presentations/demonstrations.Development of technical specifications.SQL.UML. Show less

• Business Analyst

  • May 2022 - Feb 2023

  Developing and managing business intelligence solutions for the organization.Analyzing business requirements and processes and recommending them to the management and executives for implementation.Creating and maintaining documentation that includes the design, requirements and user manuals for the organization.Performing analysis to assess quality and meaning of data.Analyzing local, national, and global trends that impact both the organization and the industry.Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. Show less



iMAS GROUP

• Norway
• Information Technology & Services
• 1 - 100 Employee

• Director Of Customer Service

  • Jun 2020 - May 2022

  Train new customer service representatives.Working with other management team members to create and implement customer service department goals.Resolve customer complaints.Create and implement policies and procedures to facilitate a quality customer service experience.Development of advice and guidance on work.Working with authoring software.Analytics management (25 members).

• Director Of Business Development

  • Sep 2018 - Jun 2020

  External growth refers to the expansion of business by relying on the synergy of internal and external resources and capabilities.International Market Analysis.A successful international agreements with international corporations.A successful international agreements with central and local executive bodies.KPI.CRM system.Development and implementation of customer loyalty program software.Launch a program "Digital Press Wall". The first Kazakhstan "Digital Media Wall" is a live or aggregated feed of social messages from Instagram and Facebook. The Media Wall allows displaying on the screen photo/video materials from briefings, press conferences and other events held with the participation of the first persons in real time. Show less

• Senior Marketing Analyst

  • Sep 2017 - Sep 2018

  Monitor mass media of Kazakhstan, leading mass media of 150 countries , and social networks, blogs, messengers, review websites, forums, any web resources as well as television, radio and press.Analytical Report.Identify dangerous sources of social destabilization inciting interethnic discord, calling for violation of the constitutional order, holding illegal rallies, religious extremism, disinformation and much more.Analyze dynamics of mentions, divisions of sources, geographic coverage and other. Fact-checking.Brand Tracking/Person monitoring.Monitoring of PR activities: press conferences, campaigns, etc. Show less



Turan college

• Kazakhstan
• Food and Beverage Manufacturing

• Senior Lecturer

  • Feb 2015 - Sep 2017

  Teacher of special discipline Teacher of special discipline