Experience

MacEwan University

• Canada
• Higher Education
• 700 & Above Employee

• Psychiatric Nursing student

  • Sep 2021 - Present



Canadian Red Cross

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Coordinator, Client Services Health Equipment Loan Program (HELP)

  • Sep 2016 - Nov 2019

  As the Coordinator of Client Services for the Edmonton HELP Program I have the pleasure of developing, enhancing and evolving a program that provides medical equipment to those in need in the community. The HELP program provides short term loans to clients, which permit them to return home for recovery from injury, illness, or surgery. We are also able to assist clients to spend their final days in the comfort of their own home surrounded and supported by their loved ones as well as those that need assistance with basic mobility to enhance their participation in everyday activities. In this program I have the pleasure of recruiting, on boarding and training volunteers, whose contributions are vital to our operation. I also have the pleasure of overseeing and collaborating with my staff whose passion for the program feeds my enthusiasm. Working the front lines with this program and interacting with clients and volunteers has fuelled my passion for community engagement and permitted me to demonstrate and model client care and community engagement strategies. I have also developed a great deal of knowledge related of the health care field especially as it pertains to patient discharge, continuing care, palliative care, home care and rehabilitation. Show less



Heart & Stroke

• Canada
• Non-profit Organizations
• 400 - 500 Employee

• Coordinator, Volunteer Engagement

  • Oct 2014 - May 2015

  As the Coordinator, Volunteer Engagement at the Heart and Stroke Foundation my primary responsibilities pertain to the development and implementation of a volunteer program that ensures volunteer engagement and retention while maintaining a symbiotic relationship between Foundation needs and volunteer satisfaction. The duties required for facilitating an effective volunteer engagement program include: determination of organizational needs, creation and implementation of marketing strategies for recruitment, creation and refinement of orientation programs for new recruits, ongoing assessment of existing volunteer recruitment and retention strategies, creation and the development and implementation of policies and procedures designed to enhance volunteer engagement while mitigating foundational risk.In this role my greatest success was the development of a foundation for the volunteer program. What I look upon most fondly about this position are the relationships established with volunteers and provision of opportunities for them to grow and develop and become a part of their community. Show less

• Administrator, Fund Development

  • Mar 2014 - Jan 2015

  As the Administrator Fund Development I gained valuable experience in fund development activities including the implementation of kick off and wrap up events volunteer engagement, financial reconciliation and program coordination.In this role I was provided with the opportunity to refine my data entry, public correspondence and community engagement skills. I also demonstrated a high level of competence in the areas of priority management, conflict resolution and public engagement.This experience permitted me the opportunity to engage with my community and to enhance my knowledge and feed my passion for non profit, community development work. Show less



Pier 1

• United States
• Retail
• 700 & Above Employee

• Sales Team Leader

  • Sep 2008 - May 2009

   Supervision and coordination of several staff members.  Opening and closing duties associated with the store.  Daily deposits and account reconciliation.  Overseeing and coordinating floor models and displays.  Handling customer relations.  Training new staff and ongoing training of current staff.  Supervision and coordination of several staff members.  Opening and closing duties associated with the store.  Daily deposits and account reconciliation.  Overseeing and coordinating floor models and displays.  Handling customer relations.  Training new staff and ongoing training of current staff.



Trimac Transportation

• Canada
• Truck Transportation
• 700 & Above Employee

• Customer Service Representative

  • May 2000 - Aug 2003

  Primarily functioning in a support role for the business development manager with such responsibilities as:- Responding to a large volume of rate quotation requests in a timely manner.- Preparing and/or assisting in the preparation of project costings, volume tenders, sales plans, and quarterly sales forecasts.- Maintaining contact with customers as directed by the Business Development Manager. - Maintaining selected tariff/rate schedule information consistent with company policy.- Maintaining a current filing system on all matters related to the regional sales office.- Responding to customer requests and inquiries as well as attending to all matters pertaining to customer satisfaction. Show less

• Billing Clerk

  • Jul 1998 - May 2000

  In this position I gained experience in client billing as well as employee (operator) pay entry via database entry. I gained valuable knowledge in areas of client support as well as interpretation of tachograph cards and terminology associated with transportation receivables and payables.My greatest accomplishment in this position was the establishment of documentation of rate tariff scheduled utilizing excel. I successfully mastered auto calculating functions and used this knowledge to provide a consistent means of communicating receivable and payable schedule changes. Show less