2nd Line Service Delivery Engineer

• Feb 2021 - Present

Desktop Engineer

• Dec 2019 - Feb 2021

Helping digitalising the NHS, deploying Windows10 and O365 SaaS Helping digitalising the NHS, deploying Windows10 and O365 SaaS

IT Technician

• Feb 2016 - Dec 2019

IT Specialist

• Feb 2015 - Sep 2015

Roles involve providing a first point of contact within a busy ITIL environment with remote and local users, taking calls as well as resolving faults in a face to face environment and via email. Supporting users to defined Service Level Agreements to include: Windows XP/7, both remotely and face to face, supporting and configuring Windows Servers 2008/ 2012, Active Directory, group policy, DCP, DNS, network troubleshooting (WAN & LAN), BES (Blackberry Enterprise Server), Good Server(BYOD), VPN & 3G technologies, Microsoft Application-Virtulization client & SCCM, Telephony support (including Alcatel, Cisco, PBX IP, Blackberry,VOIP). Show less

IT Technician

• Dec 2014 - Feb 2015

Roles involve providing a first point of contact within a busy ITIL environment with remote and local users, taking calls as well as resolving faults in a face to face environment and via email. Supporting users to defined Service Level Agreements to include: Windows XP/7, both remotely and face to face, supporting and configuring Windows Servers 2008/ 2012, Active Directory, group policy, DCP, DNS, network troubleshooting (WAN & LAN), BES (Blackberry Enterprise Server), Good Server(BYOD), VPN & 3G technologies, Microsoft Application-Virtulization client & SCCM, Telephony support (including Alcatel, Cisco, PBX IP, Blackberry,VOIP). Show less

ICT Technician

• Aug 2014 - Nov 2014

Proven experience in Microsoft Server 2008 R2, AD, File servers, AS400 and iSeries technologies, Symantec firewalls, BES (Blackberry Enterprise Server), MDM (Mobile Iron), Micrsoft Office 2010, Supporting users to defined Service Level Agreements to include: Windows XP/7, both remotely and face to face, supporting and configuring group policy, DCP, DNS, network troubleshooting (WAN & LAN), Citrix ZenApp & Desktop Envir, CRM software, BES (Blackberry Enterprise Server), Good Server, VPN & 3G technologies, Microsoft Application-Virtulization client & SCCM, Telephony support (including Avaya, Cisco, PBX IP, Blackberry). Daily use of VMWare’s. Recording, categorising and prioritising all calls reported to the IT service desk and allocating calls to appropriate internal or external resolver groups; Show less

ICT Technician

• Feb 2012 - Apr 2014

Roles involved providing 1st, 2nd and 3rd line support, on-site and remotely, liaising with clients by phone and email, network administration and escalation management, ensuring job management protocols were followed within an ITIL environment. To internally maintain the file server (Windows Server 2008) to setup group policies and be responsible for all backup systems, data and computers on the server and repair/maintain it should any faults occur. A basic overview of the SQL databases to ensure all systems would be running smoothly. I was also responsible for the maintenance of onsite PC’s, laptops and network printers. To meet all agreed SLA’s and primarily responsible for the provision of Incident Management. I was involved with the upkeep of the company’s intranet system which involved use of HTML, JavaScript, ASP.NET and PHP languages based around several databases in MySQL; also including design software such as Photoshop, Flash, Dreamweaver, Microsoft Visio, to send out newsletters and promotions to existing client’s. I also headed the project to redesign the company’s website and promotions such as search engine optimization and Social Media development. As well as this I would also be involved with any electrical repairs such as wiring and inputting new plug points, lighting systems in warehouses, network cabling and trunking Show less

1st rank Major Sergeant

• Jan 2007 - Jun 2011

Roles involving strategical military operations, protecting and re-establishing public order. Protection and defense of strategical governmental objectives and values. Specialized in: high risk interventions, mountain rescue training, air and ground intervention, explosives and dangerous flammable materials, class A military weapons and tactical equipment. Roles involving strategical military operations, protecting and re-establishing public order. Protection and defense of strategical governmental objectives and values. Specialized in: high risk interventions, mountain rescue training, air and ground intervention, explosives and dangerous flammable materials, class A military weapons and tactical equipment.