Experience

Caress Society

• Romania
• Cosmetics
• 1 - 100 Employee

• Associate Founder

  • Feb 2017 - Present

  - Founded the new company Caress Society SRL in 2017. - Currently dealing with the company growth on the Romanian market, on an interim position until the new company director will be hired in the next few months. Achievements: - Since establishment the company has signed several exclusive agreements with cosmetic manufacturers in EU regarding the distribution of cosmetics for the Romanian market. - Company as began selling cosmetics products in several retail chain stores. - Founded the new company Caress Society SRL in 2017. - Currently dealing with the company growth on the Romanian market, on an interim position until the new company director will be hired in the next few months. Achievements: - Since establishment the company has signed several exclusive agreements with cosmetic manufacturers in EU regarding the distribution of cosmetics for the Romanian market. - Company as began selling cosmetics products in several retail chain stores.



CAHM Europe

• Romania
• Personal Care Product Manufacturing
• 1 - 100 Employee

• General Manager

  • Dec 2015 - Feb 2017

  - Acting as the general manager of the company, in charge of all organizational aspects and the company strategy on the European market. - Organization design, dashboard creation and management, development plans, change management, forecast planning, contract aspects, rewards & recognition. - Effectively develop and integrate key order management, purchasing and supply chain policies across all lines-of-business. Supervising the program design & roll-out. - Departments reporting directly are: HR, Finance, Purchasing, R&D, Production, Warehouse. - Leading the Sales teams, establishing work relationships with the European Distributors and Partners. Achievements: - Increased the number of employees in the first part of the year with 50%, ensuring that the company growth is sustaining the increase. - Implemented a new IT system infrastructure that maximized transparency in the Sales Operations segment of the business. - Implemented a new company Sales strategy in Q1, strategy that increased the monthly revenues in Q2 with 120-150% Q2 over E1 and 250-300% YoY. - Developed the European distributors segment by contracting new distributors in non EU countries and sustaining the business partnership with the existing partners from the EU.



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Global Operations Manager

  • Dec 2014 - Dec 2015

  - Managing EMEA & North America order management teams of 40+ Head Counts in charge of all aspects from the Order To Cash framework: order entry, production and delivery management, dispute resolution, physical and financial claims management for a high value business. - Organization design after merger and acquisitions, dashboard creation and management, development plans, change management, contract aspects, rewards & recognition. - Effectively integrate Honeywell's order management policies across three lines-of-business, associated value propositions within operations program design & roll-out. Accomplishments: - Ensured a fast and successful transfer of order management activities from 4 international sites (US and Netherlands) to 1 site based in Bucharest, Romania. - Deployed 40+ new employees into a newly created team while covering two lines of business after merger & acquisitions, fostered high motivation factors across the team. - Ensured fast adoption of the One OM project, initiative that enabled the simplification and improvement of the channel communication between order management, partners, sales and other internal departments.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader UK&I Sales Operations

  • Sep 2012 - Nov 2014

  - Leading teams up to 20 HC on a E2E order management perspective, ensuring excellent month, quarter & fiscal year end coordination on the UK&I region.- Managing extended teams that handle different projects across UK&I and also the entire EMEA region, including process engineering activities & initiatives.- Primary contact / escalation point for the UK&I sales management.- Leading meetings to pro-actively monitor team activities, ensuring team performance meets expectations and with green KPI’s.- Team Management: performance evaluations, team standards and rules definition, compliance with HP policies.- Analyzing operational data, identifying root cause of repetitive issues and implementing corrective actions to reduce waste and improve results.Accomplishments:- Ensured fast and successful implementation of internal processes & work plans which improved team results on a quarterly basis, including the order processing TAT, inventory, revenue recognition & total customer experience.- Innovated internal UK&I order management reports from an organizational perspective while ensuring that value is added and waste removed.- Increased teamwork & collaboration, maintained good team atmosphere.- Lead all EMEA OM team leaders in a time & motion study which will raise awareness on the contribution of the Bucharest HUB in parallel with the Barcelona & Chennai HUBS.

• Subject Matter Expert Value Direct UK&I

  • Sep 2012 - Nov 2014

  - Representing UK&I Value Direct RTM as first point of contact & order management process consultant for country management & sales community.- Ensuring customer focused and audit compliant solutions, maintaining deep understanding of OM processes, systems and organization, analyze major escalations and business needs.- Understand and effectively integrate HP's corporate policies, line-of-business objectives, and associated value propositions within operations program design & roll-out- Accountable to keep and drive high standards for significant structural and/or repetitive operational issues, address and/or implement process improvement opportunities.- Supervising entire order management backlog, addressing improvement needs in the Order to Cash department to Sales Department, implementing training plans to better serve business needs.Accomplishments:- Creating a full user friendly training plan for the entire Sales department, across all EMEA regions. Project took 3 months and was recently deployed as pilot on UK&I team.

• Partner Account Administrator Value Channel UK&I

  • Apr 2009 - Oct 2012

  - Supported HP Business Partners by providing daily operational assistance, via telephone and e-mail, on all order management topics.- Managed and coordinated order scheduling and prioritization requests with SC in order to meet partner expectations.- Took ownership on the entire UK&I partner order management backlog, ensuring escalations were done where applicable on customer orders and claims.- Acted on orders and queries escalated by the back-end team in Chennai, India. Ensured that the business TAT is met.- Analyzed operational data and partner performance, identified root cause of repetitive issues and took corrective actions.- Acted as liaison between HP sales representatives, pricing, C&C, SC, logistics and HP customers to resolve business issues.Accomplishments: - Implemented partner/customer training plans which improved the HP - Customer collaboration as well as the order management results in a significant proportion.- Contributed in internal process improvement activities.



Darden

• United States
• Restaurants
• 700 & Above Employee

• Server & Assistant Manager

  • Jul 2008 - Jan 2009

  - Provided high quality customer service to guests in a teamwork environment. - Obtained targeted sales each month. - Gained increased leadership responsibilities for good work performed, ensured quality of work of all servers. - Training new employees for restaurant requirements. - Provided high quality customer service to guests in a teamwork environment. - Obtained targeted sales each month. - Gained increased leadership responsibilities for good work performed, ensured quality of work of all servers. - Training new employees for restaurant requirements.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member & Assistant Manager

  • Jun 2006 - Oct 2006

  - Performed under pressure in a fast-paced environment. - Consistently recognized for excellent interpersonal skills and strong ability to work under pressure. - Training new employees for restaurant requirements. - Trained for two weeks as an assistant manager. - Performed under pressure in a fast-paced environment. - Consistently recognized for excellent interpersonal skills and strong ability to work under pressure. - Training new employees for restaurant requirements. - Trained for two weeks as an assistant manager.



Wendy's/Arby's Group, Inc.

• United States
• Food and Beverage Services
• 700 & Above Employee

• Crew Member

  • Jul 2006 - Sep 2006

  - Received food and beverage orders, performed cashier duties, prepared and served food selections. - Assisted Kitchen Manager with day-to-day operations. - Consistently recognized for excellent interpersonal skills and strong ability to work under pressure. - Received food and beverage orders, performed cashier duties, prepared and served food selections. - Assisted Kitchen Manager with day-to-day operations. - Consistently recognized for excellent interpersonal skills and strong ability to work under pressure.