Alin Guzu
Application Specialist - IT Support System at Raiffeisen Bank Romania- Claim this Profile
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English Limited working proficiency
Topline Score
Bio
Credentials
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AWS Technical Essentials
Amazon Web Services (AWS)Oct, 2023- Sep, 2024
Experience
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Raiffeisen Bank Romania
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Romania
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Banking
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700 & Above Employee
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Application Specialist - IT Support System
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Nov 2016 - Present
SharePoint: - Managing multiple SharePoint legacy farms(WSS 3.0, SPS 2007&2010) in a large bank environment; - Carefully plan, document, implement document and monitor changes in SharePoint infrastructure, in coordination with other teams(AD, SQL, Windows, management); - Provide 1st and 2nd level support for SharePoint-related user issues and incidents; BPMS/Appian: - Develops, tests, implements and constantly updates the operational working procedures for monitoring and damage of services at the level of the entire business (Enterprise); - Analyzes incidents and problems in the IT infrastructure, in order to identify the cause of errors and the solution. - Resolves the requests and incidents assigned under the conditions provided in the SLA, ensuring the minimization of the impact and the duration of non-functioning of the services; - Install and configure the platforms and solutions in the area of responsibility, promote new objects on test, pre-production or production media (corresponding to projects and change requests - RFCs); - Provide 1st and 2nd level support for BPMS-related user issues and incidents. Show less
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Network Engineer Supervisor
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Oct 2015 - Nov 2016
- Cause/Fault acknowledgement and register incidents/problems in ticketing system; - Tracking incidents/problems up to resolution (Level 1 competence or escalating to Level 2 support); Level 1 support for IP, SDH, VoIP incidents; - Coordinate field operatives across the network; - Direct costumer support in order o solve problem they face, whatever the nature of the problems(IP/SDH/VoIP, some confing problems or any kind of questions they ask about the service we provide to them.); Show less
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Telekom Romania
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Romania
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Telecommunications
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700 & Above Employee
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Support Technician
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Feb 2015 - Oct 2015
- Provides phone support for Telekom customers, data services for Internet access connection setup, modem installation, setup email accounts; - Provides phone support for Telekom customers, data services for Internet access connection setup, modem installation, setup email accounts;
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Education
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2009 - 2015
Universitatea „Politehnica” din București
Bachelor of Engineering (B.E.), Telecommunications Engineering -
2005 - 2009
Liceul Teoretic "Anghel Saligny"
High School Diploma, Mathematics and Computer Science
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