Experience

Amway

• Türkiye
• Consumer Services
• 500 - 600 Employee

• Customer Service Representative

  • Jan 2006 - Present

  Managing large amounts of incoming calls regarding product, service and client concerns ● Generating sales on orders and assisting clients with refund, exchange or cancellation of orders and credit notes ● Resolving customer complaints or queries via phone, email ● Allocating payments on client account ● Following up with customer when the payment has not been receiving on time ● Providing appropriate solutions and alternatives within the time limits & following up to ensure resolution ● Keeping records of customer interactions on CRM ● Always liaising with the (Courier Service) with regards to client’s delivery packages ● Working with stakeholders to ensure proper customer service is being delivered ● Creating new accounts and maintaining master data ● Informing customer of promotions that we have currently running, to boost the sales ● Providing support as needed for various department, including reporting data-entry Show less



Blues Cafe Restuarant

• Cape Town Area, South Africa

• Head Waiter

  • Jan 2004 - Feb 2006



Phillipi Super Market

• Cape Town Area, South Africa

• Cashier Customer Service

  • Mar 2003 - Dec 2003