Service Desk Support Analyst

• Aug 2018 - Present

ICT Technical Support Analyst

• Sep 2017 - Feb 2018

Duties and responsibilities:• 3rd line Support with Networking or Skype issues• Troubleshooting connectivity issues• Use of Cherwell Management Software to respond on calls, create change requests• Duty Analyst: working as first point contact with any issues• Office 365/Exchange Administration• PowerShell scripting• Router/switch configuration (Cisco, Nortel)• Windows Active Directory, DHCP administrationUnified Communication Project:• Configuration and installation of Polycom VVX310 Skype Phones• Skype Response Group Creation• Shared mailboxes • Voicemail• ATA configuration and installation Show less

ICT Infrastructure Support Assistant

• Jan 2017 - Sep 2017

Working as Infrastructure Solutions Analyst Duties and Responsibilities:• Upgrading old Wireless system to new Aerohive system throughout Aberdeenshire from primary schools to corporate buildings and academies.• Use of Ekahau Site Survey for wireless survey and design prior installation• Configuration and deployment of network policies, SSIDs to access points via HiveManager, Aerohive• Configuration of Cisco and Nortel switches: basic configurations, VLANs, switchport, port descriptions, management addressing, troubleshooting • Configuration of layer 3 Cisco switches 3650: addressing, VRF, OSPF, VLANs, etc• Router Configuration: VRF, OSPF, Router on a stick• Creating Network Documentation for each site• DHCP administration• Communication with non-technical clients Show less

Intern

• Mar 2015 - Mar 2015

2 weeks work experience (09-20 March 2015), as part of a Leonardo da Vinci Sub-Programme. Working with Arduino. 2 weeks work experience (09-20 March 2015), as part of a Leonardo da Vinci Sub-Programme. Working with Arduino.

Dental technician assistant

• May 2010 - Mar 2015

Assist dental technician: priorities work to ensure deadlines are met; CAD/CAM system, scanning dies, designing, trimming bridges and copings, shading.Admin work: booking in and out patients using LabTrack, invoices using SAP, deal with customers telephone enquiries, reports at the end of every month/year, filing.

Quality control/factory operator

• Mar 2008 - May 2010

Factory Operator: Injection molding - tooth cards, impression trays.Quality control: Check for porosity, dirt, manufacturing fault, shade checking

Decorative Glass Operator

• Apr 2006 - Feb 2008

CAD/CAM system, LEAD designs, GEO design. CAD/CAM system, LEAD designs, GEO design.