Experience

Vida Hotels and Resorts

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Feb 2023 - Present

  • Acting Night Manager. • Manage operation of 298 room key. • Conduct room inspections ensuring quality cleanliness. • Handle and resolve escalated customer complaints. • Processing guest payments and managing bills. • Assist clients in understanding their available options and help them to select the right service plans for their needs. • Handle and secure guest luggages. • Acting Night Manager. • Manage operation of 298 room key. • Conduct room inspections ensuring quality cleanliness. • Handle and resolve escalated customer complaints. • Processing guest payments and managing bills. • Assist clients in understanding their available options and help them to select the right service plans for their needs. • Handle and secure guest luggages.



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Front Office Assistant

  • Jun 2022 - Dec 2022

  • Manage operation of 102 suit key. • Conduct room inspections ensuring quality cleanliness. • Handle and resolve escalated customer complaints. • Processing guest payments and managing bills. • Assist clients in understanding their available options and help them to select the right service plans for their needs. • Handle and secure guest luggages. • Manage operation of 102 suit key. • Conduct room inspections ensuring quality cleanliness. • Handle and resolve escalated customer complaints. • Processing guest payments and managing bills. • Assist clients in understanding their available options and help them to select the right service plans for their needs. • Handle and secure guest luggages.



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Agent

  • Mar 2022 - May 2022

  • Answering phones from customers professionally and responding to customer inquiries and complaints. • Handling and resolving customer complaints regarding product sales to customer service problems. • Processing forms, orders and applications requested by the customers. • Recording details of comments, inquiries, complaints and actions taken. • Answering phones from customers professionally and responding to customer inquiries and complaints. • Handling and resolving customer complaints regarding product sales to customer service problems. • Processing forms, orders and applications requested by the customers. • Recording details of comments, inquiries, complaints and actions taken.



Cafe Du La Ville

• Cashier

  • Jan 2019 - Feb 2020

  • Collect payments whether in cash or credit. • Resolve customer complaints, guide them and provide relevant information. • Process customer orders and record them in the restaurant database. • Ensure all orders are delivered to the customers in a timely manner. • Respond to customer inquiries, issue receipts, and record customer suggestions. • Collect payments whether in cash or credit. • Resolve customer complaints, guide them and provide relevant information. • Process customer orders and record them in the restaurant database. • Ensure all orders are delivered to the customers in a timely manner. • Respond to customer inquiries, issue receipts, and record customer suggestions.


Cinderella Diving Centre
• Cashier

  • Nov 2016 - Jan 2018


Egypt Tours Portal

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Guest Service Representative

  • Feb 2014 - Jan 2015

  • Liaising with providers of accommodation, travel agents, coach companies and so on. • meeting clients at the airport and accompanying or transporting them to their accommodation, and holding welcome meetings. • Liaising with providers of accommodation, travel agents, coach companies and so on. • meeting clients at the airport and accompanying or transporting them to their accommodation, and holding welcome meetings.