Head of Account Development

• Jul 2022 - Present

Account Development Manager - USA

• Jun 2019 - Present

Working with multinational and expanding organizations to drive efficiencies through their localization process, ensuring a clear strategy to improve performance and global reach.

Senior Account Manager

• Feb 2018 - Jun 2019

Strategic analysis of customers’ localisation requirements to ensure the best solution is in place in terms of technology, process and people. Evaluating where efficiencies can be made through the use of technology, including: CMS integration, the use of Machine Translation for technical documentation or workflow automation.Providing customers with statistical analysis on a regular basis, providing complete transparency, detail on quality, spend and overall performance of localisation efforts.Scheduling regular face to face meetings and conference calls with key customers to ensure a high standard of service. Conducting regular account reviews, ensuring an effective service across a portfolio of customers.Arranging best practice seminars to align with client goals, achieving key objectives and working in partnership with the client.Delivering a high level of customer service and striving to create a great experience for every client partnership. Localisation isn’t a one size fits all solution, so each client requires a personalised, consultative service, in order to ensure that individual requirements are met.Report into senior management on KPI’s, measuring monthly targets frequently to highlight and react to any change in spend or delivery.

Account Manager

• Aug 2015 - Feb 2018

Managing key clients in the Manufacturing & Engineering industry sector; ensuring that a high quality service is delivered for all translation and interpreting projects.Nurturing existing business relationships, growing new business for existing accounts by delivering new language combinations and innovative services, such as multilingual SEO and audio-visual translation. Working quickly to resolve any issues in a timely manner to ensure customer satisfaction.Conducting on site and remote consultations on projects of varying scope, advising clients on best practice in the translation industry, and providing essential reporting to give greater visibility of their translation requirements.Close collaboration and teamwork across several departments including service delivery, marketing, finance and business development.Reporting on KPIs to clients and Senior Management.www.capitatranslationinterpreting.com

Ambassador

• Jun 2021 - Present

Connecting with amazing localization professionals. Connecting with amazing localization professionals.

Project Manager

• Sep 2012 - Oct 2014

Sales Consultant

• Jul 2011 - Sep 2012

Account Manager

• Sep 2008 - Jul 2011

A consultative sales role, operating within a multinational, translation organisation. A pivotal part of the role was securing and attending meetings with high profile decision makers of multinational organisations as well as conference calls and WebEx presentations held in both French and English in order to secure new business and continue the growth of existing business. A consultative sales role, operating within a multinational, translation organisation. A pivotal part of the role was securing and attending meetings with high profile decision makers of multinational organisations as well as conference calls and WebEx presentations held in both French and English in order to secure new business and continue the growth of existing business.