Experience

Federal Government

• IT Services and IT Consulting
• 700 & Above Employee

• Security Team Leader

  • Mar 2020 - Present

• Security Analyst

  • Apr 2016 - Mar 2020



Federal Goverment

• United States
• Consumer Services
• 700 & Above Employee

• Claims Representative

  • Aug 2010 - Apr 2016



Simmons School of Management

• MBA Admissions Coordinator

  • Aug 2009 - Aug 2010

  Responsible for coordinating the day-to-day operations of the Admissions office• Ensure timely and seamless communication with admission officers and prospects • Support application process including: entering/confirming credentials, creating/updating files, interfacing with admission committee, executing communication plan and generating letters• Interface with key contacts to ensure the timely flow of information between departments at the college• Plan and coordinates all aspects of on-site and off-site admission events and manages travel calendar• Analyze trends and manage reports in application cycle to make recommendations regarding admissions marketing



Boston Scientific

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Returns Department Group Lead

  • Jul 2008 - Aug 2009

  Collaborate with sales, product management and supply chain teams to ensure BSC is compliant with FDA regulations related to a broad array of medical devices sold to hospitals, private physician practices and medical universities. • Analyze work flow and accuracy of team, and oversee workload distribution • Monitor and evaluate efficiencies and quality assurance of department; provide metrics reports to leadership team • Working with sales force and hospital customers, facilitate smooth process for product returns and shipment issues. • Respond to inquiries and emergency calls from physicians and nurses using BSC devices in medical procedures• Provide problem solving and resolution during escalated customer calls,• Liaise with internal medical experts to answer patient questions related to potential side effects of devices• Primary respondent for all customer, patient and general website inquires received through BostonScientific.com

• Customer Service

  • Dec 2000 - Jul 2008

  Maintained considerable product knowledge on hundreds of devices to answer consumer and employee inquires, and worked with Supply Chain department to prioritize and ensure proper allocation of backordered products to customers.• Calculated and tracked productivity metrics• Teamed with Database and Legal Departments to obtain hospital pharmacy licenses supporting new FDA regulations• Assisted Quality Assurance team to properly release products from quarantined status back to stocked inventory• Collaborated with cross-functional team to ensure product specific information was accurate on SAP system• Assisted Contracts Department by implementing and amending pricing contracts• Liaison between Workforce Analyst and Customer Service Reps with regards to eSP software and procedures• Contributed to E-Commerce database project; created and presented weekly progress reports using Excel and PPT