Experience

RightCrowd

• United States
• Software Development
• 100 - 200 Employee

• Product Manager - RightCrowd Access Analytics

  • Apr 2019 - Present

  Recruited to assist with the 'productization' of RightCrowd Access Analytics (previously "IQ") a software solution that consolidates access information from any system/s and provides contextual insights. RightCrowd Access Analytics has a unique ability to transverse complicated system access architecture to present the accounts with access to each system and more importantly, accounts should no longer have access (based on rules aligned with existing company policies, worker status, training, etc). • Working with all internal stakeholders and customers to first understand their vision of the product what it did well now and where they felt it could/should go. Then, taking into consideration the current market gaps and her extensive experience with supporting access, security and identity management processes, Alicia facilitated the creation of a roadmap and a backlog with focused and achievable initiatives that would lead to a more simplified and inclusive user experience, while simultaneously ensuring the greater direction for the product continue to be achieved. • A key focus with each release is to balance back-end advancements while simultaneously unlocking value for current and future customers. In addition to Access Analytics, Alicia also performs the role of product manager for another RightCrowd product; Presence Control. This product was uniquely positioned to be able to be rapidly redeveloped and repositioned in the market at the start of the pandemic. During this time Alicia: • Established and continues to enable Agile Scrum processes across a remote team (with staff based in Belgium, the Philippines, and Australia). • Takes guidance from the Product Owner to assist with establishing and managing a product roadmap and backlog. Engages with customers and internal stakeholders, to prepare the content of initiatives, epics, and user stories; collaborates with UX designers and articulates the associated acceptance criteria.



Teck Resources Limited

• Canada
• Mining
• 700 & Above Employee

• Senior Business Analyst - Identity and Access Management Program

  • Apr 2015 - Apr 2019

  Access Authorization Replacement project Throughout this engagement Alicia focused on: * Current state process capture (via email, phone and in person consultation with ~250 key stakeholders at all levels of employment). * Requirements gathering, analysis, communication and acceptance. * Future state policy, process and system design envisioning. * Technical solution design (including policy, process and technology). * Vendor assessment, engagement and activity facilitation. * Ongoing, relevant and tailored stakeholder communications and management. * Training and change management (also built into the technology and process to ensure all users feel confident and capable when interfacing with the solution). Cyber Security Communication and Awareness Alicia prepared weekly entries that aimed to educate (and entertain) readers about Cyber Security. The weekly article called “Cyber Safety Share”, focused on how to spot, handle and avoid attacks for business peers that were not aware of cyber-deception styles such as; phishing, spear-phishing and general cyber security safety at work and at home. Did you know: 98% of cyber attacks rely on social engineering?!? Increasing education and awareness via social platforms reduce risk and empower workers. Afterall, Cyber Security is everyone's job.



RightCrowd

• United States
• Software Development
• 100 - 200 Employee

• Senior Business Analyst - Professional Services

  • May 2013 - May 2015

  As a Senior Business Analyst/Solution Consultant at RightCrowd, Alicia was responsible for efficiently mapping business process, policies and systems, facilitating and documenting technical and non-technical requirements, detailed analysis and design, all testing (end-to-end, regression, unit and user acceptance), technical solution package deployments to pre-production (test and QA) and production environments, internal and external communication, delivering training and second and third level technical support for client solutions. Throughout her two year engagement with RightCrowd, Alicia's ability to build strong client relationships and excellent communication skills allowed Alicia to be RightCrowd's sole Canadian resource, enabling both a local physical presence for their Vancouver-based clients and a strong remote connection to RightCrowd's core technical and management teams based in Australia and in the US. Alicia's existing professional services, strategic planning, analysis and transition management skills provided her with a solid foundation from which to further evolve her ability to analyze, mitigate and resolve technically complex situations or issues. She is able to communicate with technical and non-technical stakeholders efficiently and respond confidently in an efficient and reliable manner ensuring a positive and successful customer experience for all parties.



VersaFile (An RKO Company)

• Canada
• Information Technology and Services
• 1 - 100 Employee

• Business Analyst, Lead ECM Consultant, Strategic Consulting

  • Feb 2011 - Mar 2013

  Throughout Alicia’s time at RKO she has delivered over 21 successful projects, including both Strategic Consulting engagements and Technical ECM solution deliveries. On average Alicia will be working 4-6 projects at a time, while simultaneously working with peers to continue to grow and build RKO’s internal business analysis and project methodologies. Strategic Consulting Engagements: * Corporate ECM Assessments for clients in various industries i.e.; Mining, Healthcare, Utilities, etc. * Analysis of existing Corporate ECM and Information Management Strategies. * Delivery of achievable and beneficial Corporate ECM and Information Management Roadmaps. * Efficient stakeholder engagement and communication (at all levels of the enterprise). * Delivery of best practice analysis and communication of current Industry research and findings. * Facilitation of internal and external education events regarding ECM trends and analysis. Solution Delivery (Technical) Engagements: * Microsoft SharePoint 2010 ECM solution design and delivery (including add-ons such as: Macroview, Colligo, Nintex, Collabware, KnowledgeLake). * IBM FileNet Records Management solution design and delivery. * Project Management and leadership throughout all engagements. * Current and Future State Process Analysis. * Business Requirements Specification Preparation and Delivery. * Traceability from Business Requirements through to Technical Requirements, Design and Testing. * User Acceptance Testing design and facilitation. * Quality Assurance of product and deliverables throughout. * User Guide development and delivery. * Training preparation and facilitation. * Stakeholder communications and management.



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Business Analyst - HR & Finance

  • Oct 2010 - Jan 2011

  Uniform HR Workflow Project * Defined project plan, project schedule and work breakdown structure. * Facilitated stakeholder identification and analysis. * Developed benefits network demonstrating traceability to issues and opportunities analysis. * Reported progress regularly (weekly) to project team. * Scheduled and facilitated 33 sessions (inclusive of over 60 subject matter experts (SME’s)) within a 3 week period. * Captured and analysed interview findings. * Developed and effectively communicated current state, potential future state (BPMN) diagrams and supporting documentation. * Presented findings via an MS PowerPoint presentation and gained endorsement of interview findings from SME’s. * Coordinated and facilitated collaborative envisioning workshops inclusive of all stakeholders to confirm required direction. * Identified, analysed and delivered a set of both high level and detailed business requirements (non-functional and functional). * Established strong relationships with all stakeholders and project sponsers. * Collaborated with workflow specialists internally to UBC and externally with similar organisations (other universities), technology providers (vendors) and internationally renowned workflow professionals to ensure best practise and long term value for the business.



City of Gold Cast

• Utilities
• 1 - 100 Employee

• Business Analyst & Project Lead - HR

  • Jan 2010 - Aug 2010

  - Managed Human Resources Project Plan and Schedule for South East Queensland Water Reform. - Engaged and maintained relationships with key stakeholders from 3 shareholding councils and the water reform program team. -- Identified Current (each Council’s existing end to end HR processes) and Future State (the “to be” shared service style processes between Allconnex Water and councils) HR Business Processes and Procedures. - Reported progress regularly (weekly – monthly) in various forms to all stakeholders (All 850 employees, other reform project teams, executive managers and chief executive officer). - Developed and communicated four sets of (region specific) HR procedures, policies and forms. - Identified business requirements, consulted market, selected solution provider and implemented an effective HRIS solution within five months (inclusive of testing and training). - Defined, tested and implemented four separate, externally sourced and managed Payroll solutions; ensured minimal impact to Payroll teams, Finance and Billing processes and all 850 employees. - Established internal Allconnex Water Recruitment, Learning and Development, Industrial and employee relations processes and procedures that ran efficiently in parallel with the existing share-holding Councils’ HR processes and procedures. - Ensured necessary knowledge and end-to-end HR support was available to all employees and management to ensure an effective and efficient HR service for the initiation of the new Water Business. - Defined, negotiated and implemented Service Level Agreements with three Councils and internal program stakeholders. - Delivered entire Human Resources Project on time, on budget and with additional tasks (value add tasks) also completed.



Gold Coast Water

• Utilities
• 1 - 100 Employee

• Business Analyst

  • Oct 2009 - Dec 2009

  • Asset Information Improvement Initiative; • Facilitation of 19 information capture workshops with 70 subject matter experts over a three week period. (Workshops contained between 1-17 attendees.) • Develop a mechanism for capturing detailed findings from each workshop (utilised an Excel data collection spreadsheet containing advanced formulas and macros). • Captured extensive knowledge of the Assets within every branch of Gold Coast Water. • Captured quality of Asset Information and subject matter expert’s specific issues, observations and requirements. • Represent the comments of each stakeholder group effectively. • Distribute the detailed findings to each member of each workshop, manage their feedback and obtain approval. • Demonstrate traceability from detailed findings to high level, key areas of opportunity document. • Analyse and consolidate findings (within two weeks) to inform a Benefits Dependency Framework (to be developed by the Project Manager).



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst

  • Jun 2009 - Oct 2009

  * Established IS/IT readiness and assisted with the implementation of a global, web-based, collaborative communication product called Bupa Live (hosted by Jive). * Engaged representatives from 12 countries around the world, IS readiness was achieved for 16 of the 18 Business Units in scope within 2 months. * Consultation with stakeholders within Bupa and a third party supplier (Staples) to capture As Is and To Be Purchase Order Processes. * Developed a method of displaying varying levels of information on one simple diagram. - Allowing potential (people, process and technology) risks and issues to be pre-determined and mitigations prepared, prior to testing and implementation. * This method is now available for the team to use as a template to assist with future vendor implementations.



City of Gold Coast

• Australia
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Mar 2006 - Apr 2009

  After 3 years, I became the longest standing contractor in the Business Analysis Services Area at Gold Coast City Council. * Records and document management, * Knowledge and information management, * Enterprise content management, * Enterprise workflow, * Software asset management, * Soft and hardware procurement and deployment, * Risk and impact assessments, * Human resource management frameworks. Have developed and delivered: * Business cases, * Scoping and planning documents, * Project management plans, * Status reports, * Change management plans and project communications, * Current state, Envisioning and Future state analyses (with and without) workshops, * Functional, Non-functional business specification requirements, * Business Recommendation Documents, * Business scenarios, * Tender and vendor documentation, * Test scenarios, * Training packages, * Post implementation/activity reviews.



Austar

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Quality Development Leader

  • Jul 2002 - Mar 2006



XL Marketing

• Sales Team Manager

  • Jan 2002 - Jun 2002



Pindara Private Hospital

• Ward Receptionist

  • 1999 - 2001