Experience

KODIGO

• El Salvador
• Education
• 1 - 100 Employee

• Content & community manager

  • Aug 2023 - Present

• Admissions lead

  • Feb 2022 - Present

  As responsible for the sales area, I coordinate all the functions of the department, leading thesales team and ensuring that sales goals and sales plan are met according to the business needs.



Comersal (Corporación Mercantil Salvadoreña)

• 1 - 100 Employee

• Analyst Jr

  • Feb 2021 - Jan 2022

  Experience in information management and reporting, personnel development, warehouse and inventory management. Experience in the product logistics process. Experience in information management and reporting, personnel development, warehouse and inventory management. Experience in the product logistics process.



Webhelp OneLink

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Trainer

  • Feb 2017 - Sep 2018

  Responsible for developing and training each agent in the commercial area of airline ticket sales telemarketing. In addition to providing support throughout the sales development process directly with the consultants.

• Quality Analyst

  • Aug 2015 - Feb 2017

  Responsible for planning and ensuring the evaluation of quality during and after service delivery in the ticket sales process. Measuring the following KPI's: Customer service, objection handling, complete and correct information, policies, friendliness and empathy, conflict resolution.