Scenic Artist

• Feb 2011 - Present

As Scenic Artist at Merrigong Theatre I have been lucky enough to work on a few of their season shows. Merrigong is a local theatre company here in the Illawarra, and have brought great shows an culture to our shores from the likes of the Chicago Shakespeare Theatre Co. and the Edinburgh Festival. The productions I have worked on include: Sydney Theatre Company, Merrigong Theatre Co and Richard Jordan Productions present the Traverse Theatre Company production of Midsummer. The Dapto Chaser is produced by Merrigong Theatre Company Chicago Shakespeare Theater, Merrigong Theatre Company & the Q Brothers in FUNK IT UP ABOUT NOTHIN’. Commissioned by Merrigong Theatre Company, Charcoal Creek. Show less

Freelance Digital Artist, Illustrator, Artist, Designer

• Jan 2006 - Present

I am currently studying Communication Design in Sydney. Freelance Art and Illustrations. Street Artisit. I am currently studying Communication Design in Sydney. Freelance Art and Illustrations. Street Artisit.

Senior Retail Manager

• Nov 2009 - Apr 2014

Senior Store Manager

• Sep 2009 - Apr 2014

I have a strong sales/retail Managerial background and am a highly driven self- motivated individual. I am looking for something new and exciting in which I will be able to utilise my strong organisational skills, sales background, my ability to work well with people and will have the capacity to excel both personally and professionally. I am looking to venture further in to the telecommunications Industry and seek a new and changeling role in a people- oriented organisation where I can maximize my managerial level customer- service experience and strive to exceed expectations. Skills and Attributes Excellent communication with people of all ages and backgrounds Excellent written, face to face and phone communication Very customer service focused with both internal and external customers Strong team player who is self motivated and highly driven Excellent conflict resolution Target driven and have the ability to meet and exceed set targets Good time management and ability to meet deadlines Establish and maintain professional business networks Ability to implement and develop procedures and policies Motivate staff to achieve and exceed monthly targets and KPI’s Promote innovation and change Technologically orientated and a very quick learner Honest, reliable and dependable Show less

Store Manager

• Jan 2012 - 2014

My role and responsibilities as Store Manager for Optus World include but are not limited to; � Mentor, train and coach new and existing Staff members � Accountable for the day to day running of specialty store � Accountable for Sales, Stock and Staff performance � Ensure monthly targets are achieved and exceeded by all staff members � Implement strategies to promote positive growth � Promote Brand Image � Responsible for achieving all Sales and connection budgets � Supervise, train and be accountable for up to 6 staff � Liaising with network carriers, suppliers, product representatives, Head office and Centre management � Conduct staff appraisals � Resolve complex customer issues and escalated complaints until an ac- ceptable outcome is achieved � Organise, execute and review promotions � Maintain store image, including merchandising and presentation to com- pany standards � Liaise with neighboring store mangers to ensure an unified brand Image � Implement strategies to overcome short fall in budgets � Control stock ordering and predict sales to maintain adequate stock levels Page 3 � Constantly re-evaluate existing processes, policies, procedures and sys- tems to ensure that they are as cost effective and efficient as possible � Accountable for ensuring all staff abide by the federal privacy laws. � Providing technical support to customers using different systems such as SOS and Pronto. Show less

2IC & Sales Associate

• Jun 2010 - Dec 2011

My role and responsibilities as a Sales Associate for Optus World include but are not limited to; � Ensure Personal targets were achieved on a monthly basis � Meet and greeting customers in a timely manor � Responsible for maintaining up to date product knowledge and promotions by habitually completing online training and understanding the stores daily operation on a holistic level � Providing face to face and verbal customer service � Educating customers on various products aiming to up and cross sell � Overcoming customer objections by identifying there needs and providing adequate solutions or alternatives � Responsible for the stores aesthetic and general merchandising � Responsible for day reconciliation � Assisting in transferring stock between stores within our franchise group � Negotiate between Customers and Network Representative to provide ex- ceptional and desired outcomes for every customer � Work as part of a team and contribute to overall store morale Show less

Fulltime Hospitalty Worker

• Jan 2009 - Oct 2009

My role and responsibilities as a Hospitality worker include but are not limited to; � Food, Beverage, Gaming and Reception Page 4 � Serving beverages from the clubs bars � Food preparation, cooking and serving food in both the bistro and caf� � Skills and knowledge of Keno and money exchange services held by the club � Reception skills and experience including greeting and welcoming members and guest, taking telephone calls, answering all questions and request of the patrons, liaising with large business clientele and continuously having knowl- edge of the clubs functions and promotions. Achievements � Only staff member to receive 100% mystery shops 12 months running � Highest selling accessory sales. � Recognized scenic artist on Merrigong season shows - � 2011 `Funk It up about nothing'. Show less