Experience

metroConnections

• United States
• Events Services
• 1 - 100 Employee

• Account Manager

  • Nov 2019 - Present

  Demonstrates excellence in client management while executing client projects and programs. Presents and sells company virtual service offerings as well as existing production and content creation services. Creates and formats client-ready proposals and service agreements. Developed an organization process to manage numerous business opportunity leads and developed a tracking program to manage intake forms and internal account calendars.

• Project Manager

  • Mar 2019 - Nov 2019

  Managed new business accounts by working closely with sales managers supporting client projects. Maintained project budgets, wrote proposals, and finalized agreements. Once sold, led as project manager, and worked closely with the client and internal teams to ensure clients’ requests were met.

• Associate Producer

  • Apr 2017 - Mar 2019

  Worked independently with the Production Management team to manage and complete small to medium production programs. Supported producers on larger programs. Assisted with managing the financial tracker and proposal writing. Helped manage program budget. Led pre-show planning and logistics, creating documents related to onsite schedules, show flow, and vendor contracts.

• Production Coordinator

  • Apr 2016 - Apr 2017

  Worked on the Production management team by assisting the production services department. Supported Productions as needed through the life of the program. Assisted with research during sales process, including sourcing potential vendors (entertainment, keynote speakers, stage set props). Served as onsite production assistant and stage manager during General Sessions. Guided and instructed keynote speakers and presenters on run of show.



coup d'etat Minneapolis

• Restaurants

• Events and Service Manager

  • 2015 - 2016

  Managed events for multiple groups, up to 150 people, on a weekly basis. Managed overall day to day operations of this stylish uptown restaurant. Scheduling for all servers and wait assist staff. Balancing finances at the end of each business day. - Increased revenue and customer satisfaction by working closely with clients, making creative suggestions that enhanced their events. - Created and implemented detailed plans to communicate effectively with wait staff which resulted in events running more smoothly and efficiently. - Reduced restaurant costs and improved efficiency by consolidation of staff. - Improved service and decreased complaints by designing workflow that capitalized on staff strengths.



Pappas Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Restaurant Manager

  • 2013 - 2015

  Manage restaurant operations for popular seafood restaurant seating over 400 guests and generating $15 million annually. Manage over 40 staff members including servers, bussers and bartenders. Department Head of Bussers, scheduling and holding monthly meetings to discuss new procedures. Utilize bilingual skills in Kitchen Management Training. - Increased productivity with bussers for a more efficient close, resulting in reduced overtime. - Focus on ensuring the guests needs while enforcing standards for individual performance. - Achieved customer satisfaction while accommodating private parties featuring high level business professionals, sports figures and celebrities. - Credited with high degree of diplomacy resolving problems without sacrificing customer relations. - Created floor maps to ensure servers’ efficiency in accommodating guests. - Utilized creative design skills and increased employee engagement through planning and directing employee recognition events.