Experience

Legacy Leisure

• United Kingdom
• 1 - 100 Employee

• Swimming Lesson Manager

  • Mar 2016 - Present

• Administrative Assistant

  • Aug 2016 - Mar 2018

• Head Receptionist

  • Jul 2009 - Nov 2015

  Being a senior and valued member of the team in a busy leisure centre, I am required to be proactive and organised. My responsibilities include, managing the operation of the reception desk, delegating duties and motivating staff, whilst handling enquires and complaints from customer both face-to-face and over the telephone. Along with a good knowledge of services, I also have to ensure all operational procedures are used consistently, and that standards and codes of conduct are implemented and adhered to. I am required to perform data entry tasks, schedule appointments, taking payments and compiling staff rotas. Since taking on this role my leadership and problem solving skills have developed significantly, as has my ability to work well under pressure and manage my time effectively. My knowledge of Microsoft Office suite and administration skills have also improved substantially. Show less



Donnington Valley Hotel and Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Spa Receptionist

  • Mar 2008 - Jul 2009

  Working within a 4 star hotel I provided a positive and friendly attitude, giving the customers a dynamic and efficient service. I had acute knowledge of the functions and operations of the spa, and was highly skilled in the coordinating and synchronizing of the spa and the health suit enabling us to all work as a team. My day to day tasks included scheduling appointments, greeting customers, presenting them with their robe and towel, checking customers in for bookings, and selling and up-selling of products, all of which required a high attention to detail. This role developed my customer service skills and my attention to detail. Show less



Monsoon Accessorize

• United Kingdom
• Retail
• 700 & Above Employee

• Waitress

  • Dec 2006 - Mar 2008

  I had exceptional service and management skills in the culinary industry providing direct attention to customer needs and managing/mentoring staff to provide excellent customer service. I acquired good sales techniques and product knowledge, ensuring all customers were well informed of all food and beverage menus. As a waitress I learnt many skills such as dispute resolution, and financial management. I also learned to thrive in a fast-paced work environment. I had exceptional service and management skills in the culinary industry providing direct attention to customer needs and managing/mentoring staff to provide excellent customer service. I acquired good sales techniques and product knowledge, ensuring all customers were well informed of all food and beverage menus. As a waitress I learnt many skills such as dispute resolution, and financial management. I also learned to thrive in a fast-paced work environment.