Support Team Lead

• Feb 2023 - Present

• Facilitate the day-to-day operations of the office and tours • Oversee the Support Team, including assigning tasks and scheduling off-sight assignments • Interface with customers in person, over the phone, and through email to ensure they have a 5-star experience • Coordinate last-minute scheduling changes, such as finding cover for sick employees and informing customers of cancelled tours • Act as an initial point of contact for resolving escalated customer issues • Facilitate the day-to-day operations of the office and tours • Oversee the Support Team, including assigning tasks and scheduling off-sight assignments • Interface with customers in person, over the phone, and through email to ensure they have a 5-star experience • Coordinate last-minute scheduling changes, such as finding cover for sick employees and informing customers of cancelled tours • Act as an initial point of contact for resolving escalated customer issues

Server

• Jun 2022 - Aug 2022

Working Lead

• Dec 2021 - May 2022

• Worked closely with managers to solve problems and handle Guest complaints• Oversaw Cast Members to ensure the store ran efficiently• Maintained a safe and clean environment for both Guests and Cast Members

Cast Member

• Jun 2021 - Nov 2021

• Greeted Guests, answered questions, helped locate items, and completed purchases• Maintained a professional attitude in high-pressure situations in line with Disney standards

Cast Member

• Nov 2020 - Jun 2021

Rotten Tomatoes Moderator

• Aug 2019 - Aug 2020

• Ensured that audience reviews for movies and TV shows complied with Rotten Tomatoes’ Community Code of Conduct • Identified trends in content and reported them to the Community Manager • Quickly adapted to new guidelines and shifting priorities • Ensured that audience reviews for movies and TV shows complied with Rotten Tomatoes’ Community Code of Conduct • Identified trends in content and reported them to the Community Manager • Quickly adapted to new guidelines and shifting priorities

Technical Writer

• Oct 2017 - Jul 2019

• Oversaw all content for the online Help Center, including writing, editing, and proofreading articles; creating training videos using Adobe Premiere; and editing photos and graphics using Adobe Photoshop • Implemented processes to request, create, and review articles using Zendesk • Collaborated with multiple departments to ensure all content was accurate and up to date • Juggled multiple projects at once, quickly adjusting to changing priorities and adhering to deadlines • Built the Help Center from the ground up to over 250 articles Show less

Sales Associate/Keyholder

• Feb 2015 - Aug 2018

• Greeted and assisted customers in their purchases in-store and on the phone • Maintained thorough knowledge of store merchandise and stayed up-to-date on comic book events and news • Processed incoming shipments • Boosted revenue by successfully building strong connections with repeat customers • Maintained customer subscription accounts, including creating and updating subscription information and pulling new comics • Greeted and assisted customers in their purchases in-store and on the phone • Maintained thorough knowledge of store merchandise and stayed up-to-date on comic book events and news • Processed incoming shipments • Boosted revenue by successfully building strong connections with repeat customers • Maintained customer subscription accounts, including creating and updating subscription information and pulling new comics

Undergraduate Research Assistant

• Jan 2015 - Dec 2016

Assisted in digitizing data, including data entry in Excel spreadsheets, scanning documents, and transcribing informant interviews. Assisted in digitizing data, including data entry in Excel spreadsheets, scanning documents, and transcribing informant interviews.

Video Editing Intern

• Jun 2016 - Aug 2016

• Collaborated with clients and the director to produce a final video to the client’s liking • Sourced media for use in videos and helped secure licensing • Performed administrative duties, such as answering phones and running errands • Used discretion in handling confidential information • Collaborated with clients and the director to produce a final video to the client’s liking • Sourced media for use in videos and helped secure licensing • Performed administrative duties, such as answering phones and running errands • Used discretion in handling confidential information