Experience

First Tech Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Call Center Customer Service Representative

  • Jul 2022 - Present



medical dispensary

• Sacramento, California, United States

• South Sacramento Care Center

  • Nov 2018 - Mar 2022

  Oversaw six to ten employees a day. I maintained the store staff by recruiting, orientation, and training. I coached and mentored staff quarterly as well as held standard daily meetings. The meetings consist of new important information or sales on products. Marketing on website, update products prices and information. Removing those already out of stock. I Ordered supplies within our budget and keeping trach of inventory. Oversaw six to ten employees a day. I maintained the store staff by recruiting, orientation, and training. I coached and mentored staff quarterly as well as held standard daily meetings. The meetings consist of new important information or sales on products. Marketing on website, update products prices and information. Removing those already out of stock. I Ordered supplies within our budget and keeping trach of inventory.



Hot Wings Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Waitress

  • Aug 2013 - Aug 2018

  Strong interpersonal, verbal, and written communication skills Able to multitask Up-beat, engaging, and highly collaborative nature Neat, clean, and professional appearance Great personality, desire to help guests, and enjoy working as part of a team Ability to work both independently and as member of a team Strong interpersonal, verbal, and written communication skills Able to multitask Up-beat, engaging, and highly collaborative nature Neat, clean, and professional appearance Great personality, desire to help guests, and enjoy working as part of a team Ability to work both independently and as member of a team



Extended Stay America

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • Dec 2014 - May 2016

  Responsible for cash drawer contents and transactions during shifts Promptly and effectively dealt with guest requests and complaints Answered and routed calls appropriately; took accurate guest messages Greeted, registered, and assigned rooms to guests as needed Handled confidential information with a high degree of integrity Answered inquiries pertaining to hotel services, registration of guests, and travel directions Responsible for cash drawer contents and transactions during shifts Promptly and effectively dealt with guest requests and complaints Answered and routed calls appropriately; took accurate guest messages Greeted, registered, and assigned rooms to guests as needed Handled confidential information with a high degree of integrity Answered inquiries pertaining to hotel services, registration of guests, and travel directions