Experience

Bohunt Education Trust

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Learning Support Assistant

  • Oct 2020 - Present

  Helping students deal with day to day communication and social skills Helping students deal with day to day communication and social skills



Kelway Law Estate Agents

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Administrator

  • Jun 2016 - Oct 2020

  Administration including marketing and internet as well as Co ordinating staff and doing viewings Administration including marketing and internet as well as Co ordinating staff and doing viewings



Ian Allan Event management

• project manager

  • Jul 2010 - May 2016

  •Establish and build strong client relationships •Analyse client requirements and offer recommendations and guidance where appropriate by identifying suppliers •Carry out any necessary research as required and negotiate rates / contracts. •Costing the required services with due consideration to the clients budget and the requirement to make a profit for the company •Preparation and subsequent presentation of the proposal to the client showing accuracy and creativity •Confirming any travel arrangements while being aware of the competitive nature of the market •Project administration that must reflect all deadlines agreed with the client and suppliers. Arranging payment to suppliers and invoicing the client •Continuous written and verbal communication with the client and suppliers, providing any documents, rooming lists and schedules as and when required Show less



Hacker UAE

• Dubai, UAE

• Project Manager

  • Jan 2010 - Jul 2010

  Organised and project managed all events, press, marketing, media and interviews for the UAE flagship showroom and country launch within the UAE. Hacker Kitchens is represented in 52 countries worldwide and I was brought in to manger the initial 6 month launch within the UAE. •Organised, arranged and managed multiple launch events including live cooking shows, press releases, TV shows, magazine interviews, photo shoots and launch events. •Full project management of all events right from conception to completion including all marketing, logistics, media, advertising, shows, entertainment, travel and coverage. •Networking within Dubai and ongoing marketing. Creating, designing and producing innovative marketing material •Implemented an ongoing relationship with BBC Good Food Middle East who now host a live cooking event with celebrities and high end hotel groups on a monthly basis to invited guests. •Managed the project costs and created reports, including profit & loss. •Updating project progress to project facilitators & senior management •Implemented social networking, web and internet activities, twitter and email campaigns •Analysing project risk & scope •Providing cost & resource estimates Show less



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Groups co ordinator

  • Mar 2006 - Jan 2010

  •Accurate construction of personal name record’s using Amadeus and utilisation of airline net contracts. Obtaining group bookings with airlines and negotiating group fares. •Handle fly/cruise reservations and air requests such as stopovers, upgrades and changes. •Participate in departmental projects as required and assist the team leaders •Airline fares and ticketing knowledge/issuing tickets daily •Accurate construction of personal name record’s using Amadeus and utilisation of airline net contracts. Obtaining group bookings with airlines and negotiating group fares. •Handle fly/cruise reservations and air requests such as stopovers, upgrades and changes. •Participate in departmental projects as required and assist the team leaders •Airline fares and ticketing knowledge/issuing tickets daily



British Midland International

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Customer Service Advisor

  • Mar 2004 - Mar 2006

  •To provide excellent customer service at all times and to comply with customer care standards. Processing baggage and ensuring correct check- In procedures are followed. •Performing all duties at the departure gates and safely escorting passengers to the aircraft. •Dealing with a variety of passengers and difficult situations. Working as part of a team in a busy environment with various shift patterns. •To provide excellent customer service at all times and to comply with customer care standards. Processing baggage and ensuring correct check- In procedures are followed. •Performing all duties at the departure gates and safely escorting passengers to the aircraft. •Dealing with a variety of passengers and difficult situations. Working as part of a team in a busy environment with various shift patterns.



Indigo Holidays

• Egham, Surrey

• Reservations Sales Consultant

  • Sep 2003 - Mar 2004

  •Selling long haul, city break and European holidays over the phone. •Dealing with high call volumes in a call centre environment working to targets and completing outgoing calls to secure previous quotes •Adjusting prices on property contracts and producing adverts to advertise special offers in the national press. Dealing with administration amendments and customer queries. •Selling long haul, city break and European holidays over the phone. •Dealing with high call volumes in a call centre environment working to targets and completing outgoing calls to secure previous quotes •Adjusting prices on property contracts and producing adverts to advertise special offers in the national press. Dealing with administration amendments and customer queries.



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Insurance sales advisor

  • Aug 2000 - Aug 2003

  •Working in a call centre environment Selling travel insurance. •Overcoming objections and offering benefits of policies •Dealing with incoming calls from new customers and making outgoing calls to existing customers to regarding their policies (in excess of 50 calls a day). •Asking detailed medical questions to underwrite policies using strict guidelines and dealing with administration and amendments. •Working in a call centre environment Selling travel insurance. •Overcoming objections and offering benefits of policies •Dealing with incoming calls from new customers and making outgoing calls to existing customers to regarding their policies (in excess of 50 calls a day). •Asking detailed medical questions to underwrite policies using strict guidelines and dealing with administration and amendments.