Alicia Ng

Product Designer at Typeface
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area

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5.0

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Ann Rosselle Cortes-Camba, PMP®, PMI-ACP®

As Alicia's direct supervisor during her 7-month internship with IBM Quote-to-Cash department (Q2C) from January to July 2021, she has consistently demonstrated her aptitude for design and her unparalleled work ethics made her a valued member of our team and a great asset to any organisation. In the field of design, Alicia has all the bases covered. She has an artistic eye and a keen sense of user experience. On the business design side, she understands the different underlying considerations in business priorities and impact on users and comes up with novel ideas and creative designs that often exceed clients’ expectations. Let me highlight a few instances of her achievements. One of her defining projects was for a Government Account’s user experience service design project, which provides digital workplace services. Alicia contributed to the success of the project by adopting the Agile Development Methodology and presenting design solutions in creative and effective ways, ultimately contributing to the revalidation of user journey and the creation of a seamless service delivery experience. Due to the intensity of the project, Alicia has proven to excel and produce high quality work even under pressure and tight deadlines. Another defining characteristic of Alicia is her independence and reliability. She is in charge of our Q2C social media platform and worked independently throughout the 7 months, exceeding expectations even while juggling multiple projects. She is especially skilled in content curation by presenting the most relevant information through static and animated design to meet the audience's needs. With her strong sense of aesthetics and attention to detail, Alicia was able to elevate our aesthetic by redesigning not one but two new themes for our Instagram page. We owe a great deal of the appeal and ease of use of our new page to her efforts. Kudos to you, Alicia!

Emmanuel Jaquet

Alicia has a natural gift for design, user experience, and client workshops facilitation. She demonstrates in-depth technical capabilities and professional knowledge beyond her academic specialization. Alicia was able to succeed in this high-pace and aways moving environment - this is is a credit to her productivity, initiative, and attention to detail - all traits which I had the pleasure to observed firsthand in my short time working with her. Beyond her UX/UI skills, Alicia left a mark with her open, thoughtful, and fun personality. She is an enthusiastic self-starter, an adept problem solver, and an excellent team player. With strong conceptualization and written and verbal skills, her most outstanding characteristic is her brilliant and lightning-quick mind. I highly recommend her for any future positions she may seek.

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Credentials

  • Enterprise Design Thinking Co-Creator
    IBM
    Jan, 2021
    - Nov, 2024
  • Gamification
    University of Pennsylvania
    Oct, 2020
    - Nov, 2024
  • Positive Psychology: Character, Grit and Research Methods
    University of Pennsylvania
    Oct, 2020
    - Nov, 2024
  • Introduction to User Experience Principles and Processes
    University of Michigan
    May, 2020
    - Nov, 2024
  • User Experience (UX): The Ultimate Guide to Usability and UX
    Udemy
    May, 2020
    - Nov, 2024
  • User Experience: Research & Prototyping
    University of California San Diego
    May, 2020
    - Nov, 2024
  • Enterprise Design Thinking Practitioner
    IBM
    Apr, 2020
    - Nov, 2024
  • Human-Centered Design: an Introduction
    University of California San Diego
    Apr, 2020
    - Nov, 2024
  • Introduction to User Experience Design
    Georgia Institute of Technology
    Apr, 2020
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Product Designer
      • Aug 2023 - Present

    • United States
    • Software Development
    • 1 - 100 Employee
    • Founding / Lead Product Designer
      • Jul 2021 - Aug 2023

      [ iOS App ] • Led 0-to-1 and shipped AI-powered social ecommerce for fashion, attracted 10K+ users with 4.7 App Store rating. Iterated MVP and beta tested 4x to improve usability, improved retention rates by 130%. • Strategized version 2.0 with 5 features, featured on Fashionista to 2.5M+ readers. Established first product design system of more than 300+ elements including custom icons. [ B2B Integration ] • Integrated Virtual Dressing room UI (SaaS) for 5M+ MAU for Neiman Marcus and Saks Fifth Avenue, increased conversion by 24%. • Conducted A/B testing, capturing 1M+ user sessions, iteration led to uplift of add-to-cart click rate by 208% and in order value by 5%. [ SaaS portal ] • Designed from scratch management portal for retailers and enterprises to integrate virtual try-on API, directly led to $1M contract with Saks Fifth Avenue and increased individual retailers acquisition by 130%. Show less

    • United States
    • Telecommunications
    • 300 - 400 Employee
    • Product Designer
      • Jan 2023 - Jul 2023

      [CMU MHCI Capstone] • Built and tested 15+ prototypes of future experiences using AR, VR, and MR for the advanced Metaverse. • Conducted user research including 10+ literature reviews, 10+ interviews, 2 mass surveys, and 2 participatory design workshops with 16 participants. [CMU MHCI Capstone] • Built and tested 15+ prototypes of future experiences using AR, VR, and MR for the advanced Metaverse. • Conducted user research including 10+ literature reviews, 10+ interviews, 2 mass surveys, and 2 participatory design workshops with 16 participants.

    • United States
    • Higher Education
    • 700 & Above Employee
    • HCI Researcher
      • Aug 2022 - Jun 2023

      TBD Lab (Transportation, Bots, & Disability Lab) • Developing an conversational AR system to support people who are blind or low vision in navigating in-door spaces and to help them sense and interact with the world. CHIMPS Lab (Computer-Human Interaction: Mobility Privacy Security) • Designed a crowd audit platform to identify cases of bias in ML systems, and synthesize findings in a form that is readily actionable by ML teams. eHeart Lab • Co-Designing for Disparities in Language Technologies, exploring the psychological impact of encountering errors of recognition (e.g., voice assistants such as Alexa, Siri, or Google Home). Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • UX Designer
      • Jan 2021 - Jul 2021

      • Streamlined onboarding flow for 1M+ users of a key public sector account through service blueprinting, increasing workflow efficiency. • Collaborated cross-functionally for design of high-value contracts. • Sole designer of batch access feature of cloud internal tool to optimize internal workflow, used by 11 agencies and 260+ administrators. • Collaborated cross-functionally with design director, 6 UX designers and 5 engineers for internal digital workspace, achieved a 100% rollout rate. Show less

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • UX Designer
      • Jun 2020 - Aug 2020

      • Executed 3 Design Thinking workshops and design of service and customer blueprints for United Overseas Bank. • Awarded top intern rating of 4.93/5.00 as sole designer for a multi-tenant app connecting businesses and beneficiaries for an NGO. • Executed 3 Design Thinking workshops and design of service and customer blueprints for United Overseas Bank. • Awarded top intern rating of 4.93/5.00 as sole designer for a multi-tenant app connecting businesses and beneficiaries for an NGO.

    • Singapore
    • Venture Capital and Private Equity Principals
    • 1 - 100 Employee
    • Web & UI Designer
      • Jul 2019 - Jun 2020

      • Launched online startup program of 15 modules, over 400 minutes of on-demand modules featuring guest speakers, step by step guides to early-stage fundraising, measuring growth and scaling. • Redesigned web information architecture and developed brand guidelines from scratch, supported 5 cohorts (63 startups). • Directed and executed virtual Demo Day, coordinated 15 startups for visual, video and motion graphics, increased VC engagement by 35%. • Developed robust brand system, supporting the next 5 startup cohorts. Show less

    • Singapore
    • Civic and Social Organizations
    • Product Designer
      • Jan 2019 - Aug 2019

      • Design and launch an IoT-enabled kitchen workspace for chefs with visual impairments, and successfully raising funds to open a commercial kitchen space. • Design and launch an IoT-enabled kitchen workspace for chefs with visual impairments, and successfully raising funds to open a commercial kitchen space.

  • The V Pte Ltd
    • Singapore
    • Graphic Designer
      • Jan 2019 - May 2019

      • Visual and brand communications ; conceptualising and designing various content and prints for international distribution, as well as photography and videography for social media. • Visual and brand communications ; conceptualising and designing various content and prints for international distribution, as well as photography and videography for social media.

    • Singapore
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Multimedia Designer
      • Feb 2018 - Apr 2018

      • Execute marketing strategies, 34% increase in Telegram users, exceeding target of 10k users. • In charge of marketing materials for global events: Beyond Blocks, Tokyo and Consensus, New York 2018. • Execute marketing strategies, 34% increase in Telegram users, exceeding target of 10k users. • In charge of marketing materials for global events: Beyond Blocks, Tokyo and Consensus, New York 2018.

Education

  • Carnegie Mellon University School of Computer Science
    Master, Human Computer Interaction
  • Nanyang Technological University
    Bachelor's degree, Design and Visual Communications (Honours, Distinction)

Community

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